Analysis of Medical and Paramedic Services’ Effect on Treatment Awareness Through Satisfaction of Tuberculosis Patients in Kendari, Indonesia

Abstract

The study aims to know and analyze the influence of medical personnel and paramedics' service quality on service satisfaction as well as to examine the effect of service satisfaction on the awareness of TB patients to get treatment in Kendari. The study is expected to be a source of information in the implementers of TB control programs, i.e. to provide satisfactory and effective service for patients. The results of the study suggest a positive and significant influence between the services of medical personnel to patient satisfaction; it has a path coefficient of 0.531 and CR of 2.830 with a probability level of 0.005. The influence of paramedic service to patient satisfaction shows a path coefficient of 0.002 and CR of 0.02 with a probability level of 0.984; this shows a positive but not significant influence. The effect of patient satisfaction on the awareness of treatment shows a path coefficient of 1.261 and CR. 2.09 with a probability level of 0.009; this shows that patient satisfaction has a positive and significant effect on the awareness of treatment.