Analysis of Internal Quality Audit to Improve the Implementation of The Higher Education Internal Quality Assurance System at The Manado State Polytechnic

Abstract

High quality and competitive education has become a national and international concern. Therefore, the Ministry of Research, Technology and Higher Education is targeting the implementation of an effective Higher Education Quality Assurance System in order to guarantee the quality of higher education in the organization of Higher Education Three Main Activities. One important aspect that supports the implementation of Higher Education Quality Assurance System is through an internal quality audit where the internal quality audit is an important activity to ensure that Higher Education Quality Assurance System is in accordance with the plan so that stakeholders can see the good quality impact of the implementation of Higher Education Quality Assurance System in Manado State Polytechnic. This study aims to analyze internal quality audits in order to improve the implementation of Higher Education Quality Assurance System in Manado State Polytechnic. The research method used is a qualitative research method using a semi-structured interview instrument and document analysis in order to obtain information about conducting an internal quality audit at the Manado State Polytechnic. The results found are the implementation of an internal quality audit at the Manado State Polytechnic is conducted under Learning and Quality Assurance Center. It is carried out according to the procedures that consist of pre-audit processes, audit processes and postaudit processes which are done manually. It does not yet have an integrated system with the data center so that various obstacles are experienced by the Learning and Quality Assurance Center in managing the results of internal quality audits, such as requesting corrective actions, reporting, and documenting audit results.

Internal Audit and Sustainable Quality Assurance Practices in Zimbabwean Tertiary Institutions: A Literature Perspective

“…With the government providing the statutory framework that support tertiary institutions to put in place suitable leadership, and management system (Ranson & Crouchs, 2009). This is done with view to maintain the quality of service that matches the society's expectations and satisfaction (Manueke & Manopo, 2019). In this regard Zimbabwean tertiary institutions thrives to achieve this in line with the 'Education 5.0' doctrine for modernization, and industrialization of Zimbabwe through education, science, and technology development in (Ncube, 2020; Republic of Zimbabwe Ministry of Higher & Tertiary Education, Innovation, Science & Technology Development, 2018).…”