Analysis of Implementation Total Quality Management at Educational Institutions in Indonesia

Abstract

The implementation of total quality management is applied to every educational institution as an effort to improve the quality of education. In this case, it is important to carry out management functions in each educational institution. This article discusses the implementation of total quality management in educational institutions to seek to improve the quality of education in achieving a quality standard in education. Every educational institution should show better quality and be able to compete. This is intended so that educational institutions continue to gain the trust of the public and stakeholders. To continue to get this, it must be improved continuously, both physically and non-physically. So as to make a quality educational institution and guaranteed quality. There are several main things that need to be considered in implementing total quality management in the world of education, namely: continuous quality improvement; determine quality standards, cultural change; changes in the organization; and maintain relationships with other agencies and customers and evaluate the system if anything is not appropriate

Analisis Total Quality Management (TQM) dalam Manajemen Pendidikan Tinggi terhadap Peningkatan Mutu Pendidikan Indonesia

“…Salah satu strategi pemerintah untuk mempersiapkan tenaga kerja berkualitas adalah melalui peningkatan akses, mutu, dan relevansi pendidikan. Pemerintah sebagai pengelola pengembangan di bidang pendidikan perlu berupaya meningkatkan daya saing lulusan dan produk akademis lainnya melalui peningkatan mutu pendidikan (Hosang et al, 2021). Dalam studi ini, pendidikan tinggi memiliki peran krusial dalam pembangunan suatu negara.…”

“…Beberapa penelitian menunjukkan hasil yang tidak konsisten terkait keberhasilan implementasi prinsip TQM dalam pendidikan tinggi (Al Kadri et al, 2023). Sebaliknya, studi lain juga menunjukkan bahwa nilai-nilai TQM dapat diterapkan secara efektif dalam pendidikan tinggi dan sesuai dengan nilai-nilai pendidikan tinggi (Hosang et al, 2021;Kaiseroglou et al, 2023;.…”

“…Faktor pendukung implementasi TQM di pendidikan tinggi melibatkan penerapan prinsipprinsip good governance, yakni; efisiensi layanan publik, kemampuan manajemen publik yang tinggi (Hosang et al, 2021), komitmen pimpinan, perencanaan yang baik, pelibatan semua pihak, kerja sama tim, evaluasi, dan pengambilan keputusan berdasarkan fakta (Rasfiuddin Sabaruddin et al, 2022). Dengan mengintegrasikan prinsip-prinsip good governance tersebut, institusi pendidikan tinggi dapat menciptakan lingkungan yang mendukung efisiensi, keterlibatan seluruh stakeholder, dan pengambilan keputusan yang berlandaskan data faktual.…”

“…Adapun faktor penghambatnya, di antaranya; kurangnya layanan publik kepada masyarakat, rendahnya kemampuan kebijakan, manajemen keuangan yang lemah, regulasi dan prosedur layanan yang birokratis, serta alokasi sumber daya publik yang tidak efisien (Hosang et al, 2021). Kendala ini dapat menghambat perubahan dan perbaikan yang diinginkan oleh TQM (Sabaruddin et al, 2022).…”

Description of Increasing the Number of Research and Publication of Lecturers at the Indonesian Christian University, East Jakarta

“…Increasing the quality of education will have a positive impact on the management of education in an institution in Indonesia. However, increasing implementation in universities is not only in the field of teaching but in research and publications (Hosang et al, 2021). In education, it is necessary to improve educational facilities and infrastructure to ensure good quality (Fathurrochman et al, 2021), This applies to universities both in improving infrastructure in teaching, research and publications.…”