Analysis of Factors Affecting Customer Satisfaction at PT.OSO Gallery

Prawira, Karendita Dayri; Bintoro, Bambang Purwoko Kusumo; Hadis, Rachmat; Warseno, Warseno; Terah, Yochebed Anggraini

doi:10.34306/ajri.v3i2.531

Cited by 10 publications

(3 citation statements)

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“…Automation is possible in every industry to achieve more efficient and effective products in the digital age [26]. Applying digital information technology systems to all activities of the working unit will reduce the role of the original human being as the operator.…”

Section: Resultsmentioning

confidence: 99%

Starting a Digital Business: Being a Millennial Entrepreneur Innovating

Saryani¹,

Handayani²,

Agustina³

2022

SABDA

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Indonesia is now entering the era of the Fourth Industrial Revolution or Industrial Revolution 4.0. Therefore, the economic sector's change towards smart business is good, and the progress of existing digital business may contribute to the economic development of Indonesia, especially e-commerce. With the development of information and digital technologies, the business and development competition, which was initially focused on the use of natural resources, will shift to the acquisition of information and digital technologies. This is the importance of innovation in business. The era of Industry Revolution 4.0 opens up opportunities for young millennial entrepreneurs in the business sector to become experts in the latest knowledge and technology development. For this reason, skill improvements and skills updates need to be implemented so that the workforce can compete based on the current needs of industry.

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Section: Resultsmentioning

confidence: 99%

Starting a Digital Business: Being a Millennial Entrepreneur Innovating

Saryani¹,

Handayani²,

Agustina³

2022

SABDA

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“…Our bibliographic search includes all marketing/environmental management articles in the period 1969-2008, namely since the establishment of this institution when selecting articles, three selection criteria are determined from the start. (a) This research incorporates scientific articles published in marketing [18]. Management or business magazines, books, book chapters, monographs, conferences paper has been removed.…”

Section: Study Methodologymentioning

confidence: 99%

Environmental Management/Marketing Research: Bibliographic Analysis

Mohammed¹,

Prawiyog²,

Dewi³

2022

SABDA

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This study identifies, synthesizes and evaluates existing environmental research marketing and management with the ultimate goal of revealing trends in this area. In particular, we focus on: the methodological aspects of empirical research are the design, scope, and methodology, the field of study covered and the specific issues raised in all regions. Related articles are also identified electronically. Manual bibliographic search method. A total of 530 articles from 119 scientists were identified in magazines published from 1969 to 2008. Each article is analyzed with 6 pieces of content: key aspects: author profile, manuscript characteristics, study design, scope research, research methodology and field of study. Overall, this research facility is facing serious problems. Transformation moves from the early stages of identification and discovery to more advanced stages, an advanced stage characterized by greater maturity and rigidity. This is indicated by: trends towards inter-author, intercultural and interdisciplinary collaboration. The length of the manuscript and the number of references increased over time. Grow up maturity of study design with increasing emphasis on formalization and causality structure; various countries, industries, Products and companies of varying status, size, and geographic focus. The tendency to use stochastic sampling designs to achieve high response rates, ensuring large sample sizes, Apply advanced statistical analysis. Wide variety and deep coverage examining the topic.

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“…Produk yang memiliki kualitas tinggi dianggap lebih baik dalam memenuhi fungsi atau manfaat yang dijanjikan, memiliki umur pakai yang lebih lama, serta memberikan pengalaman pengguna yang memuaskan [15]. Kualitas produk juga mencakup kemampuan produk untuk memenuhi standar atau spesifikasi yang telah ditentukan oleh perusahaan dan memenuhi standar industri yang berlaku [16]. Selain itu, aspek kualitas lainnya juga melibatkan konsistensi produksi, penampilan fisik, dan kemampuan produk untuk bersaing di pasar [17].…”

Section: Pendahuluanunclassified

Faktor-faktor yang Mempengaruhi Kepuasan Pelanggan

Sariatin,

Ekawati

2023

INFEB

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This study aims to analyze the influence of product quality, price, and service quality on customer satisfaction at PT Kanefusa Indonesia. The population of this research consists of PT Kanefusa Indonesia's customers, with a sample size of 75 individuals. The data analysis method used is Multiple Linear Regression. The results of the study indicate that the simultaneous hypothesis test shows that the variables of product quality, price, and service quality significantly affect customer satisfaction. Additionally, the partial hypothesis test demonstrates that each variable, namely product, price, and service quality, significantly influences customer satisfaction. This research provides valuable insights for PT Kanefusa Indonesia in understanding the factors that affect customer satisfaction. By paying attention to and improving product quality, offering competitive prices, and providing excellent service quality, PT Kanefusa Indonesia can better meet customer expectations and strengthen long-term relationships with customers. The findings of this study can also serve as a basis for designing more effective marketing and management strategies to enhance customer loyalty and achieve a competitive advantage in their industry.

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Analysis of Factors Affecting Customer Satisfaction at PT.OSO Gallery

Cited by 10 publications

References 0 publications

Starting a Digital Business: Being a Millennial Entrepreneur Innovating

Starting a Digital Business: Being a Millennial Entrepreneur Innovating

Environmental Management/Marketing Research: Bibliographic Analysis

Faktor-faktor yang Mempengaruhi Kepuasan Pelanggan

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