Analysis of Continuance Use Intention and Satisfaction on Implementation of ALKI (Internal Activity Report Application) in Ministry of Industry

Mubarokah, Izzati; Hidayanto, Achmad Nizar

doi:10.1109/icimcis51567.2020.9354278

Cited by 1 publication

(1 citation statement)

References 19 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Recognizing that underutilization of digital payments remains a barrier to realizing its full potential benefits, IT/IS researchers have acknowledged the need to explore the factors affecting UPI use in order to facilitate better technology implementation. Further, customer satisfaction with UPI is a key-dependent variable for investigation in the context of multiple stakeholders, because of its linkage to the continuation intentions of customers (Mubarokah & Hidayanto, 2020). Researchers have been attempting to determine what causes people's continued use of the technology and satisfaction with this IT adoption for many years (Venkatesh et al, 2003).…”

Section: Problem Statementmentioning

confidence: 99%

Exploring Post-Adoption Behavior of the UPI users with Cognitive and Affective Factors

Sandeep

Katoch²,

Rana

2022

IJRITCC

View full text Add to dashboard Cite

The National Payments Corporation of India (NPCI) has invested a sizable amount of money in the country's massive payment infrastructure in an effort to enhance the user experience. However, in order for investments to be profitable, NPCI must guarantee the ongoing use of technological solutions and post-adoptive behaviors like continuance and recommendation intention. The impact of cognitive factors (i.e. Performance expectancy, effort expectancy, social influences, facilitating conditions; personal innovativeness) and affective factors (such as satisfaction) on conative factors (such as continuation and recommendation intention) in the perspective of UPI applications (apps) was investigated using the UTAUT model. Partial Least Square Structural Equation Modeling when applied on 651 users (PLS-SEM) showed that satisfaction had a direct impact on continuation intentions, which in turn had an impact on recommendations intentions. It was discovered that all cognitive factors, including performance expectations, effort expectations, and facilitating conditions, have an impact on satisfaction. According to the study, adding a significant individual difference variable—personal innovativeness with regard to information technology—would aid in our understanding of the role that these factors play in the development of continuous intention. It further examines the influence of trust and security, and the pace of innovation on continued intentions. Through the mediating function of user satisfaction, it also looked at the impact of performance expectancy, effort expectancy, social influence, facilitating variable, and personal innovativeness on the continuance intentions of the UPI system. All factors have been shown to be significant. Future researchers will find it extremely helpful that the study used a validated instrument to better understand user adherence and referral intentions. Therefore, this study adds to the limited body of knowledge in the payment industry literature by examining how users perceive UPI apps and post-adoption behaviors.

show abstract

Section: Problem Statementmentioning

confidence: 99%