“…Cycle time, quality efficiency, productivity, and after-sales support are mechanisms for evaluating measures. Waluyo et al (2015) also reported some measures of the internal business process of the BSC approach like innovation process, operational process, after-sale service process, ease of payment process, satisfying market segment through product or service, a high-level taste of art worker, fast response on art technology. However, based on different literature sources, this paper applied 10 items such as service cycle duration, distribution reach, new product/ service, number of training hours, identification of customer needs, comprehensive innovation process, operation process, post-sales service, satisfy customer needs, and process delivery as the key measures to present the managerial perceptions on the internal business perspective of commercial banks of Nepal.…”