Analysis of Attributes and Dimensions of the Built Environment Quality from the Perspective of Employees from Furniture Companies

Abstract

The analysis of the attributes and dimensions of the built environment quality (workspace) of companies is relevant, because it is associated to the expectations and perceptions of their employees and related to its satisfaction, productivity and business performance. Thus a survey research was implemented in five furniture companies, located inside the Rio Grande do Sul state, focusing on identifying the dimensions of the quality of the built environments analyzed, and their respective attributes, using as a basis previous studies of the area. Unlike the literature, the study identified seven dimensions of the built environment quality (configuration, appearance, functionality, specific activities, personal relationships, company location and comfort), composed of thirty-one attributes. It was also observed the overall satisfaction of employees of these companies in relation to the work environment, which resulted in a rate of 66.00%.

Built environment dimensions in the context of a gas station in Brazil

“…Differently from previously identified in the literature by Milan et al (2015), who identified seven dimensions, the results pointed to six dimensions. From this result, we identified that the users understand the dimension configuration from two different perspectives as follows: spaces such as restrooms and parking and accessories or additional products and services such as calibration, car shower and vacuum.…”

“…A validated survey instrument based on Pinder et al (2003), Ornstein and Ono (2010) and Milan et al (2015) was adapted to the research context. The resultant questionnaire was a double-sided document, where attributes representing theoretical dimensions were measured using a seven-point Likert scale (Bearden et al , 2011; Saris and Gallhofer, 2014).…”

“…We identified the theoretical following five dimensions as appearance, comfort, configuration, functionality and location (Pinder et al , 2003; Pinder and Price, 2005; Milan et al , 2015). Appearance evaluates the effects of design, construction, use and operation (Alexander, 2006; Göçer et al , 2015; Preiser, 1995, 2003; Preiser and Wang, 2006).…”

“…To achieve customer satisfaction with the built environment, it is appropriate to use users’ feedback mechanisms. One mechanism of high relevance to measuring it is the POE, which is a general approach of obtaining occupant feedback about a building’s performance after it has been occupied for some time (Preiser, 2003; Pinder et al , 2003; Pinder and Price, 2005; Preiser and Wang, 2006; Milan et al , 2015; Li et al , 2018).…”

Perceived quality of built environment, service, satisfaction and value in use, in the context of residential buildings

“…The attributes used in the scale compose a series of affirmations, where the building users evaluate the dimensions and attributes, pointing on an agreement scale according to their perceptions of the building and the services provided by the construction company (Milan et al , 2015; Pinder et al , 2003). The questions used in the survey application reveal the affirmative nature of the the agreement (Table 1), weighted through a seven-point Likert scale of concordance (Likert, 1932).…”