Analysis of assessment methodologies suitable for building performance

Støre-Valen, Marit; Lohne, Jardar

doi:10.1108/f-12-2014-0103

Cited by 21 publications

(20 citation statements)

References 18 publications

(34 reference statements)

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“…The development of MOM strategies and the technical systems considered suitable for the implementation of said strategies are crucial to achieving appropriate climate adaptation of existing buildings to ensure that they meet future functional requirements. In this context, the term functional refers to the expression of how the physical building works according to its purpose and fits the need of the user organization [20].…”

Section: Maintenance and Operation Management (Mom)mentioning

confidence: 99%

Climate Adaptation in Maintenance Operation and Management of Buildings

et al. 2020

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The aim of this paper is to analyze the basic criteria, trends, applications, and developments related to climate adaptation in building maintenance and operation management (MOM) practices in Norway. Investigations conducted as part of the study include an analysis of current literature addressing climate adaptation in relation to MOM practices, supplemented by a review of existing research projects and initiatives in this field. Three case studies involving different Norwegian building owner organizations were examined in order to investigate the current status of the application and extent of climate adaptation practices in relation to MOM. The study has revealed a significant gap between theory and practice when it comes to integrating MOM in relation to climate adaptation. The concept of climate adaptation is only addressed as a high-level strategic issue. The case studies thus emphasize the need for a structured process that can enable the incorporation of climate adaptation in current MOM practices. This proposes a generic and structured climate-adaptive MOM framework that will enable the incorporation of climate adaptation in into corporate MOM practices at different scales and organizational levels. Implementation of this flexible and transferable framework is expected to provide a basis for accruing further knowledge on climate adaptation. Further work with the framework should include the introduction of more tangible and tailored tools and processes, including checklists or scoring systems accompanied by relevant climate adaptation factors and plans.

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Section: Maintenance and Operation Management (Mom)mentioning

confidence: 99%

Climate Adaptation in Maintenance Operation and Management of Buildings

et al. 2020

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“…Although most buildings do not perform as planned, completing performance assessments in the operational stage has been a challenge in the building industry. The various performance evaluation approaches for buildings include benchmarking, post-occupancy evaluation (POE), balanced scorecard, critical success factors, and key performance indicators (Lai & Man, 2017;Lavy, Garcia, Scinto, & Dixit, 2014b;Støre-Valen & Lohne, 2016). POE has been used to obtain feedback on building performance (BRE Global, 2015;Lawrence & Keime, 2016;Leaman & Bordass, 2001).…”

Section: Building Performance Assessmentmentioning

confidence: 99%

“…Since energy consuming equipment are key components of the overall building system, a systematic asset management framework has the ability to enhance the durability of a building, while maintaining the target LOS and environmental performance. -Valen & Lohne (2016) highlighted that public buildings particularly need comprehensive operational performance assessment methods since they operate as service centres funded by tax money. Engineers' expert knowledge is focused mainly on the technical aspects and does not account for the service provided by the building (Han et al, 2015).…”

Section: Introductionmentioning

confidence: 99%

Developing a level of service (LOS) index for operational management of public buildings

Ruparathna

Hewage

Sadiq

2017

Sustainable Cities and Society

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Even though there is a large body of knowledge related to buildings, only a limited number of examples with a focus on asset management exist in published literature. More importantly, current literature lacks rating systems that support tactical and operational management of building infrastructure. This paper addresses the aforementioned knowledge gap and building industry requirement by proposing an index for operational management of a public building using building level of service (LOS). In the context of buildings, LOS is defined as an assessment of the operational performance provided to building users, society, and the environment. A fuzzy synthetic evaluation (FSE)-based method was used to assess the LOS of buildings. First, key performance categories and indicators were defined for operating building performance assessment. Indicators and benchmarks were customized for an aquatic centre building. A case study was conducted to demonstrate the application of the LOS index. Results from this approach provides an assessment of the operational performance of the aquatic centre building with respect to nine LOS performance categories. Overall building LOS was evaluated as good for the three pseudo scenarios considered. The proposed LOS index facilitates asset management of public buildings by providing information for operational, tactical, and strategic decision making.

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“…Journal of Corporate Real Estate, 20(3), 177-195. DOI: 10.1108/JCRE-10-2017-0032  Provide the inputs for analysing the sources of errors or underperformance  Identify opportunities for ongoing improvement;  Identify if an organization is "winning" or "losing";  When winning, give the organization a sense of accomplishment; and  Monitor progress Nowadays many conceptual frameworks, measurement systems and performance indicators are available (Anderson and McAdam, 2004;Riratanaphong, 2014;Støre-Valen and Lohne, 2016). Keegan et al (1989) made a distinction between cost and non-cost indicators and internal versus external indicators.…”

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confidence: 99%

Measurement and benchmarking of workplace performance

Voordt

Jensen

2018

JCRE

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Purpose The purpose of this paper is to present a process model of value-adding corporate real estate and facilities management and indicators that can be used to measure and benchmark workplace performance and the added value of workplace interventions for an organisation. Design/methodology/approach The paper compares the performance measurement and benchmarking theory with current practice and data from different work environments. The paper builds on two books on adding value through buildings, facilities and services, both edited and co-authored by the authors of this paper. The books were based on literature reviews, interviews with practitioners, cross-border studies of performance measurement and benchmarking and in-depth analyses of various value parameters by experts from different countries. In addition, theory and empirical examples of benchmarking have been included. Findings The paper presents 12 value parameters that are seen as relevant in measuring and benchmarking of workplace performance: four people-oriented, four business processes-related, two economic and two social parameters. Because not all values can be easily expressed in monetary units, various other ways of measuring are presented that can help to monitor and to benchmark workplace performance. The 12 values and ways to measure can be used to support a more integrated business case approach that goes beyond “dollar-metrics” and spreadsheet-based decision-making. Both quantitative and qualitative performance indicators, including hard and soft factors, are needed to define the trade-off between the costs and benefits of interventions in corporate real estate, facilities and services and to cope with the interests and needs of different stakeholders. Practical implications To add value to an organisation, workplaces have to provide value for money by a positive trade-off between the benefits, i.e. support of the organisational objectives and the primary processes and the costs, time and risks connected with achieving these benefits. Widely used indicators to measure the costs are the investment costs, running costs and total cost of occupancy. These metrics are primarily connected to efficiency, i.e. to optimal use of the resources of a firm, but much less to effectiveness and benefits such as user satisfaction, productivity, health and well-being. Originality/value The paper links performance measurement and benchmarking to value-adding corporate real estate and facilities management and presents new ways to measure and benchmark the performance of buildings, facilities and services in connection to organisational performance.

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Analysis of assessment methodologies suitable for building performance

Cited by 21 publications

References 18 publications

Climate Adaptation in Maintenance Operation and Management of Buildings

Climate Adaptation in Maintenance Operation and Management of Buildings

Developing a level of service (LOS) index for operational management of public buildings

Measurement and benchmarking of workplace performance

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