“…These results are vital to an understanding of industrial relations in Australia at the workplace level (Callus et al, 1990). For too long, according to Frenkel and Pratt (1990), commentators about workplace industrial relations have used adjectives such as 'good', 'hopeless' and 'terrible' to describe the quality of workplace industrial relations. Commentators have often done so without any supporting evidence for their contentions.…”