Analysing the cost of quality within a supply chain using system dynamics approach

Alglawe, Asama; Schiffauerova, Andrea; Kuzgunkaya, Onur

doi:10.1080/14783363.2017.1400376

Cited by 27 publications

(25 citation statements)

References 51 publications

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“…Studying the integration of CoQ method with the supply chain management (Alzaman et al, 2010;Yoo et al, 2012;Castillo-Villar et al, 2012a;Castillo-Villar et al, 2012b;Khataie and Bulgak, 2013;Alglawe et al, 2019), the Six Sigma methodology (Rodin and Beruvides, 2012), the ISO 9001 standard implementation (Chiarini, 2015) and maintenance strategy (Peimbert-Garcia et al, 2016) CoQ failure factors…”

Section: Coq Integration With Other Management Approachesmentioning

confidence: 99%

Future research avenues of cost of quality: a systematic literature review

Dimitrantzou

Psomas

Vouzas

2020

TQM

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PurposeThe purpose of this paper is to identify the future research suggestions which have been made by several authors with regard to cost of quality (CoQ) and to group them into respective themes.Design/methodology/approachThis study was based on a systematic literature review (SLR) of 97 peer-reviewed journal articles in the field of CoQ published in well-known academic databases, such as Emerald, Elsevier, SpringerLink, Taylor & Francis, Wiley and Scopus. The time horizon for reviewing the literature was 9 years, particularly in the period between 2010 and 2018. The “Affinity diagram” was applied to group the future research suggestions into logical themes and the “Pareto diagram” to further categorize and prioritize these themes.FindingsA plethora of future research suggestions identified in the literature are analytically presented. Moreover, the analysis showed that the future research suggestions in the field of CoQ can be grouped under eleven meaningful themes, which are further categorized into two broad categories, meaning the vital and the useful.Research limitations/implicationsThis SLR was based on only fully accessed English articles published in international, peer-reviewed journals of the selected publishers. The restricted number of keywords used and the subjectivity in applying the “affinity diagram” are also limitations of this study.Practical implicationsThis paper provides insights into the future research perspectives in the field of CoQ. Thus, this analysis can serve as a resource for both researchers and practitioners to further develop this area according to the future research suggestions and the respective themes revealed.Originality/valueTo the best of the authors' knowledge, this is the first SLR presenting and analyzing the future research suggestions of CoQ.

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Section: Coq Integration With Other Management Approachesmentioning

confidence: 99%

Future research avenues of cost of quality: a systematic literature review

Dimitrantzou

Psomas

Vouzas

2020

TQM

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“…where: NQ1 -the total amount of costs related to the quality at manufacturer in the current period (1). NQ0 -the total amount of costs related to the quality in the base period (0), immediately preceding period.…”

Section: Methodsmentioning

confidence: 99%

“…The data were collected from real automobile manufacturing for valuation of the customer satisfaction. Results of survey reveal that when quality costs are considered in the COQ model, the number of new customers and production units in decreases [1]. Quality management system is one of the key business indicators in industry on Slovakia.…”

Section: Literature Reviewmentioning

confidence: 99%

New Approach of Costs of Quality According their Trend of During Long Period in Industrial Enterprises in SMEs

Teplická

Hurná

2020

Management Systems in Production Engineering

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Very important in SMEs is to monitor cost of quality and economic indicators for valuation of cost effectiveness. The main goal of this article is to create classification on cost quality categories in SMEs and to analyze economic quality indicators and their trend during long period. In this article authors use economical and statistical indicators for costs of quality. We use common model PAF, that include prevention costs, evaluation costs, internal failure costs, external failure costs. Total costs, individual simple cost index, cost ratio and cost structure were used. We analyzed data from 50 small enterprises with 10-40 employees with their yearly turnover max 3 mil €. The research sample of enterprises was focused on industrial areas of business such as engineering, metallurgy, automotive industry. We analyzed the quality costs in SMEs by the average value of quality cost in all surveyed enterprises. Results of this research brought labeling of cost of quality in SMEs by model the PAF for 10 categories for various enterprises, what is very important for comparing of results of QMS in SMEs. Based on the reference indicators of the total costs of quality in SMEs we can conclude their drop. Reducing the costs of quality was reflected in particular in reducing the costs of internal and external errors. In assessing the economic efficiency in SMEs plays an important role the overall cost that were increasing in reporting period. Very important result is that the cost of quality did not influenced overall cost. This fact is positive for competitiveness in SMEs because it shows a quality of production and product. Reducing of cost of quality brought improving of product quality; reduced customer’s complaints brought financial savings. The economic efficiency indicator shows a value above e > 1. It means that, despite rising cost enterprises generate revenues that are significantly higher than the input factors of production. Cost effectiveness helps to improve TQM performance.

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“…Finally, Psomas et al (2018) calculated the correlation between the extracted latent variables. Alglawe (2017) proposed a model of the cost of quality using a system dynamics approach based on the PAF model to reach minimum COQ.…”

Section: Cost Of Quality and The Paf Modelmentioning

confidence: 99%

Product value analysis: a developed cost–benefit analysis ratio based on the Kano and PAF models

Janatyan

Shahin

2020

TQM

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PurposeIn this study, an integrative approach of customer satisfaction and cost of quality has been proposed for the value analysis of products based on a cost–benefit ratio.Design/methodology/approachFor the integrative approach, Kano and prevention-appraisal-failure (PAF) models have been applied. By the proposed approach, the value of products can be analyzed according to customer viewpoints and cost of quality. Four products of a home appliance company have been used to examine the new approach.FindingsFindings indicate the priorities of the studied products as stove, TV, fridge and washing machine, respectively. Such a set of prioritized products plays a strategic role in the competitive advantage of the studied company.Research limitations/implicationsIn this study, the weights of the cost of quality items have been assumed as equal. Also, the costs of quality items were limited to the most important ones at the studied company. However, more cost of quality items might be considered in different case studies.Originality/valueIn this study, the Kano and PAF models have been considered simultaneously for product value analysis from the viewpoint of customers. In addition to the classic method of value analysis which is merely based on previous events, the proposed approach is typically proactive.

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Analysing the cost of quality within a supply chain using system dynamics approach

Cited by 27 publications

References 51 publications

Future research avenues of cost of quality: a systematic literature review

Future research avenues of cost of quality: a systematic literature review

New Approach of Costs of Quality According their Trend of During Long Period in Industrial Enterprises in SMEs

Product value analysis: a developed cost–benefit analysis ratio based on the Kano and PAF models

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