“…Sufficient insight into methods of evaluating the effectiveness of these ICT projects on socio-economic development is lacking (Ashraf, Swatman, & Hanisch, 2008, p. 3). Various authors confirmed the finding by Rothenberg-Aalami and Pal (2005, p. 7) that there are no commonly agreed-upon techniques to assess the impact of rural telecentres (Ashraf et al, 2008;Colle, 2005;Grunfeld, 2007;Hedberg, 2010;Heeks, 2007;Lee et al, 2008;Parthasarathy & Srinivasan, 2006;Pather & Uys, 2010;Sey & Fellows, 2011).…”