Analiza i ocena stanu obecnego oraz perspektywy rozwoju komunikacji miejskiej we Wrocławiu

Adamiczka, Hanna; Adamiczka, Bartosz

doi:10.15611/pn.2015.408.01

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“…It is worth pointing out that no research papers have been found in the literature on the study of passenger satisfaction using the CSI and IPA for passengers of the Wrocław public transport. There are only papers in which the authors present the structure of the respondent's answers to questions related to evaluating the quality of Wrocław public transport services, so their cognitive value is limited (Adamiczka & Adamiczka, 2015;Rada Miejska Wrocławia, 2016). This research gap has inspired the author to investigate this area.…”

Section: Introductionmentioning

confidence: 99%

Wrocław public transport passengers’ satisfaction survey by means of CSI and IPA

Dziaduch

2023

EiS

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The purpose of this paper was to assess the level of satisfaction of passengers using public transport services in Wrocław and to identify the quality characteristics that the service provider needs to improve if it wants to increase the overall quality of its services. The passenger satisfaction survey was conducted according to the stages of the developed procedure outlined in the article. In pursuit of the stated goal, CSI and IPA were used. The main measurement tool used was a survey questionnaire. The survey was conducted on a sample of 500 respondents, which allows us to trust the results at 95%, assuming an “estimation error” of ± 5%. A total of 14 transport demands were selected to evaluate the level of satisfaction of passengers using services provided by MPK Wrocław. Statistical analysis of the data was carried out using Statistica 13.3 software and using functions and commands available in Microsoft Excel. The results obtained allowed us to conduct a detailed analysis related to the level of the services quality of the Wrocław’s public transport. These results should be used by urban transport organisers and operators to shape their transport offerings, primarily in terms of increasing the quality of transport services. This is very important since it is, among other things, the quality of public mass transport that determines the quality of life of residents, as well as the conditions for economic development of the transport network.

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Section: Introductionmentioning

confidence: 99%

Wrocław public transport passengers’ satisfaction survey by means of CSI and IPA

Dziaduch

2023

EiS

View full text Add to dashboard Cite

show abstract

Analiza i ocena stanu obecnego oraz perspektywy rozwoju komunikacji miejskiej we Wrocławiu

Cited by 1 publication

References 0 publications

Wrocław public transport passengers’ satisfaction survey by means of CSI and IPA

Wrocław public transport passengers’ satisfaction survey by means of CSI and IPA

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