Analisis Work Behavior Terhadap Customer Attitude Melalui State of the Working Environment Di Fortis Cafe Sidoarjo
Nilma Firda Nur Fidia,
Khafid khoirul hanafi,
Hilda Putri Wulandari
et al.
Abstract:Employee work behavior is greatly affected by various kinds of customer attitudes and actions, both positive and negative. In general, the positive attitude of the customer will indirectly encourage performance improvement. This study aims to analyze how employees work behavior towards various customer attitudes both positively and negatively. This research method uses qualitative methods. The population of this study are employees at PT Jack Solusi Indonesia with a total of 42 employees. The collection techni… Show more
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