Abstract:Labuan Bajo is a prioritized tourism area, so the presence of Komodo airport is an important component. Therefore, adequate facilities are needed to serve the needs of service users. The research aims to determine the level of service facilities and passenger satisfaction on the departure path of Komodo Airport in accordance with regulations. Observations were made of 100 passengers out of a total of 185,197 passengers. The analytical method used is importance performance analysis (IPA) to measure the level of… Show more
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