Analisis Tingkat Kepuasan Pelanggan Terhadap Pelayanan Di Apotek Kimia Farma Gatot Subroto Bandung

Narendra, Made Pasek; Skarayadi, Oskar; Duda, Melkyanto; Adirestuti, Putranti

doi:10.26874/kjif.v5i1.116

Cited by 10 publications

(18 citation statements)

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“…Therefore, each variable might have an influence on customer desire to repurchase using home delivery services provided by the pharmacy. Previous studies show that providing drug information and service quality from pharmacy employees to customers is able to provide the highest satisfaction for customers compared to other dimensions (Akhmad et al, 2019;Narendra et al, 2017;Putri & Kautsar, 2018). The findings of those studies support this study, that the existence of customer satisfaction will attract customers to buy back at the pharmacy.…”

Section: Strategies To Attract Customers To Return To Using Home Deli...mentioning

confidence: 99%

Implementation of pharmacy delivery services in the era of digital and pandemic Covid-19

Hari

Oktariza²,

Rahmawati

2022

Pharmaciana

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The Covid-19 pandemic has had a significant impact on changes in people's behavior which currently prefer online ordering in order to implement social distancing and physical distancing. This study aims to see the behavior of pharmacy customers in using delivery services during the pandemic and strategies that can be used to attract customers to return to using delivery service. This study is an observational analytic study conducted at CV. Apotek Keluarga in the period October-December 2020. A total of 149 respondents were involved in this study. Customer behavior was observed by collecting information from customers as well as profiles of requests for delivery services from January to August 2020. Analysis of strategies to attract customer interest in shopping again at the pharmacy was carried out by looking at the correlation of the factors that influence the intention to return through distributing questionnaires. The demand profile for delivery services shows an increase in demand during pandemic in March 2020 from 22.92% to 94.35%. The results of the bivariate analysis show that there is a significant correlation on each variable score for trust, checkout satisfaction, after-delivery satisfaction, and price perception on the intention to return. The results of the multivariate analysis show that the variables, independently correlated with intention to return were trust variables with a weak positive correlation coefficient (r = 0.210), after-delivery satisfaction with sufficient positive correlation coefficient (r = 0.306), and price perception with sufficient positive correlation coefficient (0.434). Based on the results of this study, it can be concluded that the application of delivery services at pharmacies has the opportunity to be applied during the Covid-19 pandemic period as well as after the pandemic. Pharmacies need to build trust, satisfaction, and good price perceptions for customers to attract customers to return to using home delivery at pharmacies.

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Section: Strategies To Attract Customers To Return To Using Home Deli...mentioning

confidence: 99%

Implementation of pharmacy delivery services in the era of digital and pandemic Covid-19

Hari

Oktariza²,

Rahmawati

2022

Pharmaciana

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“…mouth, profit increase. Therefore, pharmacies must maintain good, safe and comfortable service quality for their consumers, both in conventional pharmacies and pharmacies that provide mobile applications [10].…”

Section: Comparison Of Purchasing Medicines At Conventional Pharmacie...mentioning

confidence: 99%

“…The virus can attack and spread through respiratory droplets from coughs and sneezes in humans and animals with early symptoms of flu so that it can cause respiratory problems [1][2][3][4][5]. In addition, with this epidemic, people are asked to stay at home, it not only hinders activities but makes people stressed and lonely because they can't travel if people are stressed it will affect his health even though he stays at home [6][7][8][9][10].…”

Section: Introductionmentioning

confidence: 99%

The Effect of Using Applications to Facilitate Medicine Purchase Amid the Covid-19 Pandemic

et al. 2022

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The purpose of this study was to determine the effect of technology on the pharmaceutical industry through applications to facilitate customers in purchasing medicinedru during the pandemic and to find out whether medicine sales during the Covid-19 pandemic affected the Indonesian economy. The method used in this research is descriptive method and qualitative method. with the technique of observing the results of writing related to the title and collecting field data. The research step is to look for references that refer to the title in order to get an overview for research on medicine sales applications that are more practical and in demand by the public in the Covid-19 pandemic condition. The results of this study indicate that medicine sales in the application are more desirable and have a significant increase. The increase in medicine sales was due to high consumer demand during a pandemic, people reduced outdoor activities and maintained their immune system to consume various medicine, vitamins, etc. From these results, it can be seen that the production of medicine sales is one sector that has increased with advances in technology, more and more people are choosing applications because it makes it easier for people to buy medicines, and medicine sales have an impact on improving the Indonesian economy during the COVID-19 pandemic.

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“…The Reliability dimension refers to the ability of service providers to deliver the services as correctly as claimed [15]. The patient's judgment of the Private Dental Hospital's quickness or correctness in delivering pharmaceutical services to patients during the period of visit is called reliability in this section.…”

Section: Reliability Aspectsmentioning

confidence: 99%

Servqual Scale to Investigate Patient Satisfaction of Pharmaceutical Service at Private Dental Hospital, Jakarta, Indonesia

Arief¹,

Fahriati²,

Kartikasari³

2022

Proceedings of the 6th Batusangkar International Conference, BIC 2021, 11 - 12 October, 2021, Batusangkar-West Sumatra, Indones

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Pharmaceutical services are an integral component of hospital services. Poor pharmacy performance can affect the quality of healthcare in a hospital. The most crucial aspect in increasing services is improving the satisfaction of patients. High degree of satisfactory can improve healthcare qualities in a hospital. Based on several research documents, the quality of pharmaceutical services in Indonesia remains low. The aim of this research was to analyze customer satisfaction with pharmaceutical services at a private dental hospital in Jakarta, Indonesia. This research was performed using a descriptive method. Satisfaction levels are analyzed using Servqual's online questionnaire (Google Sheets), which includes five aspects of service quality: tangibility, empathy, assurance, responsiveness, and reliability. Data from 340 participants who met inclusion requirements. Analyze data using percentages. The results are the degree of tangibility are 78.5%, empathy is 68.50%, assurance is 78%, responsiveness 76.2%, and reliability is 75.3%. Based on the findings, quality service of Pharmaceutical service in Private Dental Hospital, Jakarta, Indonesia are at the same level satisfied

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Analisis Tingkat Kepuasan Pelanggan Terhadap Pelayanan Di Apotek Kimia Farma Gatot Subroto Bandung

Cited by 10 publications

References 0 publications

Implementation of pharmacy delivery services in the era of digital and pandemic Covid-19

Implementation of pharmacy delivery services in the era of digital and pandemic Covid-19

The Effect of Using Applications to Facilitate Medicine Purchase Amid the Covid-19 Pandemic

Servqual Scale to Investigate Patient Satisfaction of Pharmaceutical Service at Private Dental Hospital, Jakarta, Indonesia

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