Analisis Layanan Publik Di Bidang Perizinan Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Polewali Mandar

Sujipto, Ari; Haning, Mohamad Thahir; Suratman, Suratman

doi:10.31947/jakpp.v1i1.7392

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“…Meanwhile, the second lowest score was in the first semester on the management aspect and the second semester on the Human Resources management aspect. Meanwhile, on the other hand, the Ministry of State Apparatus Empowerment and Bureaucratic Reform's assessment of the performance of the Provincial Investment and One Stop Service Office as a Public Service Provider Unit in 2020 was 2.6 points (enough) from the highest score of 5 points (excellent service) and the ombudsman's assessment of the level of compliance by looking at physical appearance is 62.86 with a moderate level of compliance (Sujipto, Haning, & Suratman, 2019).…”

Section: Introductionmentioning

confidence: 99%

Bureaucracy Reform in Improving the Quality of Licensing Services

2021

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This study aims to describe the implementation of Bureaucratic Reform and the Quality of Licensing Services at the Investment and One Stop Service Office of East Nusa Tenggara Province. This study uses a qualitative descriptive approach with data analysis techniques using an interactive model developed by Miles and Huberman. This research was conducted at the Investment Office and the One Stop Service Office of East Nusa Tenggara Province with a number of 20 informants consisting of employees and permit applicants as users of licensing services. The sources of data in this study are primary data and secondary data with data collection techniques through interviews, document studies, and observations with validation of research results using triangulation techniques. The results of the study indicate that from the aspect of structuring Human Resources, bureaucratic reform has not been carried out optimally, but from the aspect of structuring management, institutional structuring and accountability, bureaucratic reform has been carried out despite budget constraints. Meanwhile, the quality of licensing in terms of tangible, reliability, responsiveness, assurance, and empathy, has mostly met the expectations of service users despite budget constraints in optimally utilizing technology. Overall, the bureaucratic reforms implemented can improve the quality of licensing services at the Investment and One Stop Service Office of East Nusa Tenggara Province.

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Section: Introductionmentioning

confidence: 99%