Abstract:Along with the progress and the growing number users of transport services, companies engaged in the transportation services required to improve the quality of its services, one of which is the perception of the quality service to passengers transport used by consumers. Quality of service is a service of the vessel Kmp.Teluk rated Sinabang these Labuhan Haji- Simeulue. The analysis was performed by calculating the Importance Performance Analysis (IPA). The purpose of this research is to identify some of the fa… Show more
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