Analisis Kepuasan Pasien Rawat Jalan Dalam Pelayanan Resep Di Instalasi Farmasi Rumah Sakit Umum Lirboyo Tahun 2019

Abstract

<p class="TableParagraph">Health care is an important factor in improving the health and welfare erajat every insane worldwide. Patient satisfaction is an important problem for health care providers. This is the word of mouth promotion for prospective patients to expect more positive for the operation of hospitals. This study aims to determine patient satisfaction BPJS participants and the general patient satisfaction in service pharmacy prescriptions in the outpatient RSU Lirboyo Kediri. The samples in this study were selected patients with accidental sampling method as many as 85 patients and 85 patients BPJS general. The analysis was done by using a questionnaire RATER method using gap test, customer window, and test independent sample t-test. The quality of pharmaceutical services that in terms of the average value of five dimensions of reliability, collateral, direct evidence, empathy and responsiveness to patient BPJS negative gap values obtained for -0012 with the level of patient satisfaction is less satisfied. The quality of pharmaceutical services that in terms of the average value of five dimensions of reliability, guarantees, direct evidence, empathy and responsiveness to public patients obtained positive gap value of 0.032 with a degree of satisfaction is satisfied.Test results <em>Independent sample t-test </em>available significant value of 0.620> 0.05. Thus, it can be said that satisfaction outpatients and patients BPJS general users significantly no difference.</p><p class="TableParagraph"> </p>