Analisa Tingkat Kepuasan Masyarakat Terhadap Pelayanan Publik di Polsek Kecamatan Tembilahan

Ahmad, Ahmad Zamsuri; Hardianto, Roki; Armada, Andre; Anggraini, Keumala

doi:10.31849/zn.v3i2.8502

Cited by 2 publications

(2 citation statements)

References 5 publications

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“…[R4] If the clarity of the information is not clear and the officer's ability is competent enough and the availability of facilities and infrastructure is inadequate then service satisfaction is not satisfied [11].…”

Section: Implication Functionmentioning

confidence: 99%

Fuzzy Mamdani Model for Assessing the Level of Service Satisfaction for Requirements of Social Welfare Services at the "Prof. Dr. Soeharso" Integrated Center in Surakarta

Charolina,

Fitriyadi

2024

IJCIS

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Abstract-Service quality is one of the competitive advantages, because good service is one of the basic factors that can affect the comfort level of service recipients. Public services by the government apparatus today are still often found to be weak, so that they cannot meet the quality expected by the community. This study is intended to see how much service satisfaction is, and the effect of service levels on satisfaction levels based on Mamdani Model Fuzzy Inference System Logic. There are three input variables used namely clarity of information, ability of officers and availability of facilities and infrastructure to produce service satisfaction output. Based on the stages using Mamdani Model Fuzzy Inference System Logic starting from the formation of fuzzy sets, application of the implementation function, composition of the rules until the confirmation process (defuzzyfication), it can be proved the correlation between input variables so that it can determine the output of service satisfaction. The results of this study are expected to be used by the agency, as a support system for the decision on the results of the assessment given by the community for perceived services. The future development of this research will be re-tested by adding more variables and an interface will be created to facilitate the processing of the results of the quality assessment of public complaints services.

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Section: Implication Functionmentioning

confidence: 99%

Fuzzy Mamdani Model for Assessing the Level of Service Satisfaction for Requirements of Social Welfare Services at the "Prof. Dr. Soeharso" Integrated Center in Surakarta

Charolina,

Fitriyadi

2024

IJCIS

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“…Salah satu teori yang membahas tentang analisa ketidakpastian yaitu Logika Fuzzy. Logika fuzzy memiliki beberapa metode yang biasa digunakan oleh umum salah satunya, metode Fuzzy Tsukamoto [9]. Teori himpunan yang berlandaskan pada fungsi keanggotaan merupakan teori dari logika fuzzy.…”

Section: Pendahuluanunclassified

Perancangan Prediksi Produksi Teh Menggunakan Metode Fuzzy Tsukamoto Berbasis Web

Ilham,

Fryonanda

2023

jitsi

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Nowadays, technology is also widely applied in various fields with various needs. Innovations will continue to be developed to create even more efficient technologies for various fields. Based on data from. Various sectors, such as education, business, tourism, to the agricultural sector, widely use websites. There are various implementations or applications of technological developments in agriculture, one of which is the application of calculating an agricultural product—tea production in Kaligua in 2018 experienced ups and downs due to less stable weather conditions. Calculations in determining an agricultural product can use several calculation methods, one of which is the Tsukamoto fuzzy method. Tsukamoto's fuzzy method is an extension of monotone reasoning. In Tsukamoto's method, every consequence has a rule in the form of IF-THEN that must be represented in a fuzzy set with a monotone arrangement function. So this requires a system that can produce predictions in tea production in Kaligua tea plantations to meet market needs. The solution offered is a production prediction system in Kaligua plantations using the Tsukamoto fuzzy method. The prediction results obtained in this study were a 36% increase in tea sales production.

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Analisa Tingkat Kepuasan Masyarakat Terhadap Pelayanan Publik di Polsek Kecamatan Tembilahan

Cited by 2 publications

References 5 publications

Fuzzy Mamdani Model for Assessing the Level of Service Satisfaction for Requirements of Social Welfare Services at the "Prof. Dr. Soeharso" Integrated Center in Surakarta

Fuzzy Mamdani Model for Assessing the Level of Service Satisfaction for Requirements of Social Welfare Services at the "Prof. Dr. Soeharso" Integrated Center in Surakarta

Perancangan Prediksi Produksi Teh Menggunakan Metode Fuzzy Tsukamoto Berbasis Web

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