Abstract:As an institution, the NHS is liable to respond and act on any concerns or complaints against the services it provides. NHS organisations should provide Patient Advice and Liaison Services as a first point of contact for patients, carers and/or relatives. Complaints raised by patients or their representatives should be investigated in an open, evidence-based way, aiming to resolve the issue to the fullest satisfaction of the complainant within an agreed time frame, while maintaining strict confidentiality. Com… Show more
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