“…Patients and HCPs both recognized the intrinsic qualities or virtues of individual HCPs to be integral to providing compassion, some of which included virtues of love, kindness, genuineness, consideration, understanding, and wisdom [ 6 , 44 , 45 , 50 , 68 , 73 , 77 , 79 , 80 , 82 , 84 , 85 , 88 , 90 , 94 , 95 , 98 , 101 , 102 , 106 , 109 – 112 ] (Table 3 ). While various participants in a study by Kneafsey et al (2015) described compassion as an innate emotion and a part of one’s personality at birth [ 94 , 95 ], other studies recognized that past experiences also shape one’s ability to be compassionate [ 76 , 80 , 85 ].…”