An Ontology-Based and Model-Driven Approach for Designing IT Service Management Systems

Abstract

Currently, few projects applying a Model-Driven Engineering (MDE) approach start from high-level requirements models defined exclusively in terms of domain knowledge and business logic. Ontology Engineering (OE) aims to formalize and make explicit the knowledge related to a particular domain. In this vein, this paper presents a modeling approach, formalized in ontological terms, for defining high-level requirements models of software systems that provide support for the implementation of Information Technology Service Management Systems (ITSMSs). This approach allows for: (1) formalizing the knowledge associated to the ITSM processes contained in an ITSMS; (2) modeling the semantics of the activities associated to these processes in terms of workflows; (3) automatically generating the high-level requirements models of the workflow-based software systems needed to support (part of) the ITSM processes; and (4) from the latter, obtaining lower-level models (and eventually code) by means of automated model transformations. A real case study describing the use of this proposal to model an Incident Management System is also included to demonstrate the feasibility and the benefits of the proposed approach.

Transcendental Logic-Based Formalism for Semantic Representation of Software Project Requirements Architecture

“…There is an approach known as Ontology-Driven Software Development (ODSD) in software engineering. This approach, as well as Domain-Driven Design (DDD) approach (Evans, 2015), follows the concept of Model-Based Software Development, the main idea of which is how to better integrate high-level domain models into the software development life cycle (Valiente et al, 2011). The purpose of the ODSD is the same, but unlike DDD, it applies this idea in a much more radical way: domain models are used not only to generate code but also as executable artifacts at runtime (Knublauch, 2004;Lavbič & Bajec, 2011).…”

Application of a Multimedia Service and Resource Management Architecture for Fault Diagnosis

“…Valiente et al [8] design an ontology representing the best practices of the management processes based on ITIL V3. Wong, A. et al [9] provide a similar work taking eTOM as service process framework.…”

A Model-driven Ontology Approach for Developing Service System Applications

“…The Model -driven approach (MDA) for a system development was suggested, which is a variant of this refinementbased software development in which models are no longer loosely coupled, but connected in a systematic way: that is, model elements must be traceable from a more abstract model to a more concrete model and vice versa [17][18][19][20][21][22][23]. This is achieved through meta-modelling: meta-models define sets of valid models, facilitating their transformation, serialization, and exchange.…”