An Online Review-Based Hotel Selection Process Using Intuitionistic Fuzzy TOPSIS Method

Pahari, Saikat; Ghosh, Dhrubajyoti; Pal, Anita

doi:10.1007/978-981-10-7871-2_20

Cited by 10 publications

(3 citation statements)

References 18 publications

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“…Peng, Wang, & Wang (2021, p. 2) used MULTIMOORA to evaluate hotels. The reader may also refer to Pahari, Ghosh, & Pal (2018, p. 205), Abuhashesh, Al-Khasawneh, Al-Dmour, & Masa'Deh (2019 3), Kim, Lee, &Han (2019, p. 998), andKwok &Lau (2019, p. 96) for further hotel selection studies. Since all these studies were taken into account before the pandemic period, the changing criteria and the situation of the hotels were undoubtedly ignored.…”

Section: Literature Reviewmentioning

confidence: 99%

SWARA ve Bulanık COPRAS Yöntemlerini Kullanarak COVID-19 Pandemisinde Güvenli Turizm Sertifikasına Sahip Otel Seçimi

Akpınar

Özdil

2022

MANAS Sosyal Araştırmalar Dergisi

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The virus, which emerged in Wuhan, China, has taken the whole world under its influence in a short time. The World Health Organization declared this period as the "pandemic period", which means a global epidemic, due to the spread of the virus to the world in a short time. This period has undoubtedly been a period when many habits changed for everyone. Vacation habit is also one of the habits that change during this period. Especially in the summer months, people who spend their holidays in hotels had to be more sensitive in choosing the hotel due to the continuation of the pandemic period. While different criteria were considered in hotel selection before, the criterion of having a safe tourism certificate has become the most important criterion due to the pandemic. Businesses with this certificate can provide service without any problems as they take all precautions during the pandemic period. In this study, a hotel selection problem that takes into account the criteria of safe tourism certificate is discussed. In this study, a hotel selection problem that takes into account the safe tourism certification criteria is discussed. In the study, Stepwise Weight Assessment Ratio Analysis (SWARA) and fuzzy logic based The Complex Proportional Assessment (COPRAS) methods were used to solve the problem of choosing the most suitable hotel. As a result of the study, ten hotel alternatives were evaluated according to the criteria of safe tourism certificate during the pandemic period and the most suitable hotel was selected.

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Section: Literature Reviewmentioning

confidence: 99%

SWARA ve Bulanık COPRAS Yöntemlerini Kullanarak COVID-19 Pandemisinde Güvenli Turizm Sertifikasına Sahip Otel Seçimi

Akpınar

Özdil

2022

MANAS Sosyal Araştırmalar Dergisi

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“…In recent years, research on recommendation algorithms based on review information has gradually become a hot topic. Pahari, et al [5] proposed a hotel recommendation ranking for online reviews based on an intuitive fuzzy algorithm. Zhou, et al [6] put patient consultation text and doctor labels as samples into the Word2vec model and LDA model for training and put forward a doctor recommendation algorithm based on label and patient consultation text, which effectively solved the problems of the loose structure of online medical information and insufficient accuracy of doctor recommendation on medical platforms.…”

Section: Introductionmentioning

confidence: 99%

Research on Recommendation Algorithms Based on Cloud Models in Probabilistic Linguistic Environments

YANG,

MA,

WEI

et al. 2024

系统科学与信息学报(英文)

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To solve the problem that the traditional cloud model can't directly process the textual review information in the recommendation algorithm, this paper combines the merits of the cloud model in transforming qualitative and quantitative knowledge with the multi-granularity advantages of probabilistic linguistic term sets in representing uncertain information, and proposes a recommendation algorithm based on cloud model in probabilistic language environment. Initially, this paper quantifies the attributes in the review text based on the probabilistic linguistic term set. Subsequently, the maximum deviation method is used to determine the weight of each attribute in the evaluation information of the product to be recommended, and the comprehensive evaluation number and attribute weight are

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“…For example, QFD can be integrated with a fuzzy analytic network process (Mistarihi et al 2020) or interval-valued intuitionistic fuzzy set (Wang et al 2022). Fuzzy theory has been widely adopted to represent customer evaluation information, including intuitionistic fuzzy sets (Pahari et al 2018), probabilistic linguistic term sets (Wu and Liao 2018), and picture fuzzy numbers (Tao and You 2022).…”

Section: Introductionmentioning

confidence: 99%

Approach based on quality function deployment and fuzzy measures of interacting criteria for hotel services improvement

Cai

Zhang

Yang

2023

Preprint

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Due to fierce market competition in the hotel industry, hotel managers need to take service improvement measures to improve customer satisfaction. The purpose of the paper is to develop a method to obtain robust prioritization of design requirements (DRs) for hotel development based on customer requirements (CRs) extracted from online reviews. Quality function deployment (QFD) is an effective tool that integrates customers’ voice into product requirements. Considering the psychological factors of customers, prospect theory is employed to transform objective DRs into subjective CRs to obtain the relationship between CRs and DRs. Furthermore, the preference information mined from online reviews is used as the input of the proposed linear program model to find the necessary importance relations between DRs. Therefore, the house of quality (HOQ) can be established based on the relationships established by the proposed linear program model. Then, we construct a judgment matrix from the two dimensions of market prospect and relative competitiveness. The hotel manager judges which quadrant each DR of the hotel belongs to and takes corresponding service improvement measures. In the case study, we crawled online reviews from the TripAdvisor website to identify the necessary importance relations of two different types of hotels. The results show that the preference characteristics of customers for different types of hotels are different. Hotel managers need to choose the appropriate service improvement strategy according to the preference characteristics of customers and their own situation.

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An Online Review-Based Hotel Selection Process Using Intuitionistic Fuzzy TOPSIS Method

Cited by 10 publications

References 18 publications

SWARA ve Bulanık COPRAS Yöntemlerini Kullanarak COVID-19 Pandemisinde Güvenli Turizm Sertifikasına Sahip Otel Seçimi

SWARA ve Bulanık COPRAS Yöntemlerini Kullanarak COVID-19 Pandemisinde Güvenli Turizm Sertifikasına Sahip Otel Seçimi

Research on Recommendation Algorithms Based on Cloud Models in Probabilistic Linguistic Environments

Approach based on quality function deployment and fuzzy measures of interacting criteria for hotel services improvement

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