An observational study on information flow during nurses' shift change

Tang, Choon Yik; Carpendale, Sheelagh

doi:10.1145/1240624.1240661

Cited by 68 publications

(71 citation statements)

References 14 publications

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“…Similarly, the concept of temporal rhythms [35] was useful in the investigation of issues such as coordination of pre-and post-meeting actions and the impact of remote meeting scheduling on the activities of the MDT. Following CSCW methodology [36,37] we examined the use of artefacts and their utility in collaboration, coordination and building new knowledge. Organisational learning perspectives [38] were useful in looking at the learning and professional development aspects of the MDTM.…”

Section: Methodsmentioning

confidence: 99%

“Do no harm”: Fortifying MDT collaboration in changing technological times

Kane

Luz

2013

International Journal of Medical Informatics

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Section: Methodsmentioning

confidence: 99%

“Do no harm”: Fortifying MDT collaboration in changing technological times

Kane

Luz

2013

International Journal of Medical Informatics

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“…Factors associated with increased content of the verbal handover include familiarity with the patient, sense of responsibility for the patient, presence of senior staff, and comprehensive handover documentation [8]. A range of practices exist for gathering information into written form in preparation for the handover [21][22][23][24]. However, important information may be provided verbally in the handover that is not recorded anywhere else [13,15,18,20].…”

Section: Shift Handovermentioning

confidence: 99%

The importance of the verbal shift handover report: A multi-site case study

Randell

Wilson

Woodward

2011

International Journal of Medical Informatics

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ObjectiveShift handover is seen as a key tool in ensuring continuity of care yet a number of studies have highlighted the role of shift handovers in adverse events. This, combined with the increased frequency of shift handovers, has led to interest in providing technological support for handover to enhance safety. The aim of this paper is to describe current practices for the conduct of shift handovers and to use this as a basis for considering the role that technology could play in supporting handover. MethodsA multi-site case study of handover was conducted. Data included observations of 15 medical shift handovers and 33 nursing shift handovers across three case sites. FindingsThe findings highlight the way in which the verbal shift handover report is practically focused, displaying the healthcare professional's ability to know what information is required and where further explanation is needed. As well as supporting teaching and team cohesion, shift handover can provide an opportunity to reflect on the previous shift and for discussion with patients and their families. ConclusionsThe benefits provided by a face to face handover suggest that technology should focus on supporting rather than replacing the verbal shift handover report, providing a flexible solution that allows handover participants to gather more information as it is required.3

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“…contributing factor in many preventable adverse events to patients [6,21]. Therefore, these activities form an integral part of clinicians' daily work and require a high level of coordination and collaboration among them as well as timely availability of specific information artifacts [6,17].…”

Section: Related Workmentioning

confidence: 99%

“…Information sharing took place as a pair of parallel processes: information assembly by incoming nurses and information disassembly by outgoing nurses, through four different media: paper, verbal, displayed, and digital media ( Fig. 1) [21]. In this first study, digital information was only accessible through stationary desktop computers.…”

Section: Studies Of Information Flow Practicesmentioning

confidence: 99%

Evaluating the deployment of a mobile technology in a hospital ward

Tang

Carpendale

2008

Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work

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Since health care teams are often distributed across time and location, information sharing is crucial for effective patient care. Studying the use of a mobile information technology in a local hospital ward at two months and eleven months after its deployment identifies both shortand long-term phenomena and reveals a mismatch between the intentions behind the deployed mobile technology and the nurses' current work practices. We contrast the new mobile technology with the paper artifacts that were previously relied upon in nursing work. Finally, in light of these findings, we suggest design directions for future technology to support the nursing shift work.

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An observational study on information flow during nurses' shift change

Cited by 68 publications

References 14 publications

“Do no harm”: Fortifying MDT collaboration in changing technological times

“Do no harm”: Fortifying MDT collaboration in changing technological times

The importance of the verbal shift handover report: A multi-site case study

Evaluating the deployment of a mobile technology in a hospital ward

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