An Investigation of the Factors Affecting Innovation Performance in Chain and Independent Hotels

Ottenbacher, Michael C.; Shaw, Vivienne; Lockwood, Andrew

doi:10.1300/j162v06n03_07

Cited by 61 publications

(40 citation statements)

References 28 publications

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“…That is, the less structured approach of independent hotels regard leadership as the key factor for improving performance of individuals and/or groups of employees by establishing an innovative environment (e.g., encouraging the active feedback and learning) (Ottenbacher et al, 2006). Thus, smaller firms (or independent hotels) tend to encounter greater uncertainty for market share but may have more internal consistency in actions and motivations (Storey, 1994).…”

Section: The Moderating Effect Of Hotel Property Types (Independent Vmentioning

confidence: 99%

Assessing the Effects of Leadership Styles on Employees’ Outcomes in International Luxury Hotels

2014

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This study examines the effects of transformational, transactional, and non-transactional leadership on hotel employees' outcomes including extra effort, perceived efficiency, and satisfaction with managers. Employees from eleven 4-star hotels in Spain provided the collected data. A series of statistical analyses (1) identify the elements of three leadership styles using a multi-factor leadership questionnaire (MLQ-5X), (2) examine the effect of leadership styles on employees' outcomes. The results of this study indicate that "idealized attributes" of transformational leadership and "contingent reward" from transactional leadership are the most important factors that positively affect all three outcomes (i.e., extra effort, perceived efficiency and satisfaction), and (3) to assess the moderating effect of different types of ownership of hotel properties on the relationship between styles of leadership and outcomes of employees' activities Other than these two elements, the significant factors indicating positive or negative relationships vary depending on the types of individual outcomes as well as ownership of hotel properties. The discussion sections indicate theoretical and practical implications of the findings.

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Section: The Moderating Effect Of Hotel Property Types (Independent Vmentioning

confidence: 99%

Assessing the Effects of Leadership Styles on Employees’ Outcomes in International Luxury Hotels

2014

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“…[24]. However, to address the research questions of the current study, to study innovation in small rural nature based firms in a region, and to search for drivers of innovation, we chose a qualitative approach.…”

Section: Methodsmentioning

confidence: 99%

“…What if a minor change of a product has a tremendous influence on sales, for example a minor change in design of the package of the product? In tourism research, innovation is sometimes broadly defined also in this manner, where minor adaptations of existing products and services are included in the innovation concept as incremental innovations [3,24]. Results from innovation research in general and in tourism in particular shows that; when innovations occur they are mainly incremental [11,25].…”

Section: Introductionmentioning

confidence: 99%

Innovation and Diffusion - Different Roles in Developing Nature-Based Tourism

Kvam¹,

Stræte²

2010

TOSSCIJ

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Tourism is a labour-intensive industry with the potential to contribute towards the creation of jobs and economic development in many rural areas. Innovation may be a driver of growth in tourism as well. However, there is a lack of empirical knowledge about innovation as a driver of growth in tourism, and its implications for a specific branch of tourism. The present study explores innovation and its characteristics in nature based tourism and the roles various actors can play in innovation processes. The empirical basis of the paper is a case study of sea-fishing tourism in Norway. The case includes a study of 12 suppliers of sea-fishing and accommodation, and a tour operator for such firms. The empirical findings show that product innovations were incremental, and cooperation between firms and a mediator was crucial in overcoming the step from innovation to diffusion. It is argued that innovation can be a crucial driver for establishing and renewing nature-based tourism firms. However, to give significant contribution to business activity and value added, diffusion of innovation is an important activity.

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“…Tourism is a very dynamic sector which requ ires innovations as an answer to tourists' more demanding needs which are increasingly changing. It is therefore important that the providers of the tourist offer, but also of the accommodation offer, take into consideration new products, services and processes (Broker et al, 2012;Keller, 2005;Ottenbacher, 2007;Ottenbacher et al, 2006;Pikkemaat & Weiermair, 2007). Innovative accommodation facilities form a new segment in the tourist offer.…”

Section: Teoretical Backgroundmentioning

confidence: 99%

Innovative Accommodation Facilities in Tourism and Hospitality Industry – Integrated Hotels

Pavia¹,

Floričić²

2017

Tourism in Southern and Eastern Europe

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Purpose -The competitiveness of tourist offer is, among other things, conditioned by the quality of the accommodation facilities. The aim of this paper is to describe the concept and development of innovative accommodation facilities and to establish whether this is merely a new form of accommodation or whether there is potential for the accommodation facilities to become a significant form of tourist offer in interaction with tourist offer holders. Design -By creating an innovative climate for holders of accommodation facilities, bringing about a shift towards the innovative concept and providing a creative service, satisfaction of customers is achieved, as well as a competitive position on the tourism market. Innovative and creative accommodation facilities are an important element of tourist offer Methodology -A combination of research methods has been adopted for this study. The theoretical overview on innovative accommodation facilities as part of creating an offer in tourist destinations is presented in the paper. Theoretical arguments are supported by case-based empirical data obtained from interview questions addressed to innovative accommodation facility owners. Findings -Research results in scientific understanding of the organization and innovation of receptive offer and combining innovative accommodation facilities with holders of tourist destination offer to achieve greater competitiveness. Originality of the research -this paper is a valuable contribution to existing research on how the competitive offer of a tourist destination is influenced by innovative accommodation facilities. The research also points to the need to promote horizontal merging of innovative accommodation facilities and holders of tourist offer.

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An Investigation of the Factors Affecting Innovation Performance in Chain and Independent Hotels

Cited by 61 publications

References 28 publications

Assessing the Effects of Leadership Styles on Employees’ Outcomes in International Luxury Hotels

Assessing the Effects of Leadership Styles on Employees’ Outcomes in International Luxury Hotels

Innovation and Diffusion - Different Roles in Developing Nature-Based Tourism

Innovative Accommodation Facilities in Tourism and Hospitality Industry – Integrated Hotels

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