2008
DOI: 10.1515/jisys.2008.17.1-3.267
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An Introduction to Web-based Support Systems

Jing Tao Yao

Abstract: We view Web-based Support Systems (WSS) as a multidisciplinary research area that focuses on supporting human activities in specific domains or fields based on computer science, information technology, and Web technology. Research on WSS is motivated by the challenges and opportunities of the Internet and the Web. The recent advancements of computer and Web technologies make the implementation of WSS feasible. This paper presents the fundamental issues of WSS, a framework of WSS, and research on WSS. We also p… Show more

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Cited by 20 publications
(24 citation statements)
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“…For instance, Yao and Yao [19] argue that a system should be robust enough to deal with various types of users. In the context of Web-based tutoring systems, Liu et al [9] developed an intelligent system for assisting a user in solving a problem.…”
Section: Introductionmentioning
confidence: 99%
“…For instance, Yao and Yao [19] argue that a system should be robust enough to deal with various types of users. In the context of Web-based tutoring systems, Liu et al [9] developed an intelligent system for assisting a user in solving a problem.…”
Section: Introductionmentioning
confidence: 99%
“…The Web provides a distributed infrastructure for information processing with good accessibility and easy interfaces. 28 It makes the possibility to enhance traditional computerized support systems into further user-friendly systems. 28 It triggers the movement of the support systems to the Web platform with Web technology.…”
Section: Introductionmentioning
confidence: 99%
“…28 It makes the possibility to enhance traditional computerized support systems into further user-friendly systems. 28 It triggers the movement of the support systems to the Web platform with Web technology. 28 Web-based support systems are re-designed or modified systems of the traditional computerized support systems which support human activities by using Web technology.…”
Section: Introductionmentioning
confidence: 99%
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