An integrative review of nurses' prosocial behaviours contributing to work environment optimization, organizational performance and quality of care

Feather, Janice; Hall, Linda M.; Trbovich, Patricia; Baker, G. Ross

doi:10.1111/jonm.12600

Cited by 26 publications

(28 citation statements)

References 51 publications

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“…This provides the nursing staff with a way to improve their self-esteem, formation about emotions and stress management, or interventions to reduce burnout. It could also promote organizational behaviors and healthy work environments in clinical settings, foster more job-related learning, and even improve the quality of care (Mortier et al, 2015;Wilkinson et al, 2017;Feather et al, 2018).…”

Section: Discussionmentioning

confidence: 99%

A Cross-Sectional Study of Empathy and Emotion Management: Key to a Work Environment for Humanized Care in Nursing

et al. 2020

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Introduction: At the present time, technological advances have increased the technification of healthcare services, in which high priority is given to efficiency and results achieved, leading healthcare personnel to prioritize administrative and procedural aspects to the detriment of humanization of care and the work environment. Objective: This study was intended to continue progress in research on the work environment based on the humanization construct by analyzing the explanatory value of emotional intelligence and empathy in nursing personnel. Materials and Methods: The study was quantitative, observational, and crosssectional. The sample was made up of 338 Spanish nurses with a mean age of 32.20 (SD = 7.54; range 22-56). The instruments employed for analysis were the Healthcare Professional Humanization Scale (HUMAS), Brief Emotional Intelligence Inventory for Adults, and Basic Empathy Scale (BES). Results: Mood and stress management-both emotional intelligence componentsand cognitive empathy explained over half (51%) of the variability found in humanization of care in a sample of nurses. Furthermore, the mediation models proposed emphasized the mediating role of cognitive empathy in stress management and improvement in mood and its relationship to humanization. Conclusion: It is recommended that healthcare professionals reinforce their personal competencies in order to tend to the needs of their patients empathetically and improve emotional competencies for coping successfully with potentially stressful situations.

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Section: Discussionmentioning

confidence: 99%

A Cross-Sectional Study of Empathy and Emotion Management: Key to a Work Environment for Humanized Care in Nursing

et al. 2020

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“…In order to deliver exceptional health care service, employees are required to exhibit prosocial/proactive behaviours rather than standardized behaviours (Hyde et al., 2013; Podsakoff et al., 2014). Prosocial organisational behaviour refers to behaviours that are intended to benefit other individuals, groups and organisations and that encompasses both role and extra‐role behaviours (Feather et al., 2018). Prior research has established that human resource management system in an organisation helps create a work environment that encourages positive outcomes for employees, staff and patients (Ang et al., 2013; Hyde et al., 2013; Morales‐Sanchez & Pasamar, 2019).…”

Section: Introductionmentioning

confidence: 99%

Nurses' perception about Human Resource Management system and prosocial organisational behaviour: Mediating role of job efficacy

et al. 2021

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Aims To examine the relationship between nurses' perception about human resource management system and prosocial organisational behaviour through job efficacy. Background Literature suggests that non‐profit organisations are often confronted with financial constraints on one side and the expectation of delivering high‐quality services on the other. Employees voluntarily engaging in service‐oriented behaviours help to bridge this gap to some extent, and human resource management system plays a significant role in eliciting the requisite behaviours. In this article, the case of nurses from non‐profit hospitals has been undertaken to examine the aspects of human resource management system that needs focus while promoting prosocial organisational behaviours among the nurses for ensuring better service delivery. Method Cross‐sectional design was employed. Data were collected from 387 nurses working in non‐profit hospitals in India through questionnaires and were analysed with the help of structural equation modelling. Findings In the absence of sophisticated human resource system in non‐profit hospitals, the study found that nurses' perception about human resource management system is positively related to prosocial organisational behaviours, and job efficacy partially mediates the relationship. Conclusion Positive perceptions such as involvement with the job and communication as well as supervisors' support are essential human resource practices for fostering self‐efficacy and, thus, improving prosocial organisational behaviour of nurses working in non‐profit hospitals. Implication for Nursing Management Non‐profit hospitals should focus on nurses' participation and supervisory support, which would provide a better human touch approach to patient care and also improve service quality. The findings shed light on the nursing management of non‐profit hospitals in terms of human resource management that has to be given much attention for institutionalizing prosocial organisational behaviour.

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“…Nurses' prosocial service behavior, including caring behaviors, is considered an important element of health‐care administration and business (Graber, ). Several researchers have examined prosocial service behavior in nursing, including “prosocialness” and “prosociality”, in attempts to more comprehensively understand nursing outcomes (Biagioli, Prandi, Giuliani, Nyatanga, & Fida, ; Feather, McGillis Hall, Trbovich, & Baker, ).…”

Section: Introductionmentioning

confidence: 99%

“…People's preferences are constantly changing, and organizations should provide products and services that meet customers' needs if they wish to sustain their businesses (Kim & Kim, ). According to one integrative review (Feather et al, ), nurses' prosocial behaviors can enhance nursing performance and increase quality of care. In nursing, prosocial behaviors are generically implemented through processes, such as organizational service behaviors, adaptive behaviors, and organizational citizenship behaviors (Feather et al, ), which are being increasingly emphasized in service.…”

Section: Introductionmentioning

confidence: 99%

“…Prosocial service behavior relates to instances when service providers show helpful behavior toward other individuals (Bettencourt & Brown, ), and also to workplace behavior intended to enhance the in‐role or extra‐role tasks of other employees or organizations, which in turn improves organizational functioning (Feather et al, ). Such behavior is well known in business administration and the hospitality industry, but is a relatively new concept in nursing.…”

Section: Introductionmentioning

confidence: 99%

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Nurses' organizational communication satisfaction, emotional labor, and prosocial service behavior: A cross‐sectional study

Kim

Jang

2018

Nursing & Health Sciences

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In this study, we investigated nurses' organizational communication satisfaction and emotional labor in an attempt to identify the factors that influence nurses' prosocial service behavior in Korea. A cross‐sectional study was conducted on 145 nurses at two Korean tertiary hospitals in 2017. Most participants (89%) were female, and the mean age was 28.45 ± 5.50 years; data analysis was mainly based on a multiple regression. It was consequently found that nurses' organizational communication satisfaction and emotional labor positively affected their prosocial service behavior. The potential benefits of emotional labor were also explored, and these variables were determined to explain 41.1% of the variance in prosocial service behavior. These findings provide evidence that organizational communication satisfaction and emotional labor in nurses can have significant effects on their prosocial service behavior.

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An integrative review of nurses' prosocial behaviours contributing to work environment optimization, organizational performance and quality of care

Cited by 26 publications

References 51 publications

A Cross-Sectional Study of Empathy and Emotion Management: Key to a Work Environment for Humanized Care in Nursing

A Cross-Sectional Study of Empathy and Emotion Management: Key to a Work Environment for Humanized Care in Nursing

Nurses' perception about Human Resource Management system and prosocial organisational behaviour: Mediating role of job efficacy

Nurses' organizational communication satisfaction, emotional labor, and prosocial service behavior: A cross‐sectional study

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