“…Effective client communication skills are considered to be an essential quality in health care professionals (Stroud et al, 2013;Jilla et al, 2018), and is also one of the required core competencies in medical education (Lamba et al, 2016;Jilla et al, 2018). Research has unequivocally proven that good clinical communication skills have a positive influence on patient satisfaction (Bronson, 2016;Ma et al, 2018), and the overall human and economic costs of client management (Junod Perron et al, 2015;Lamba et al, 2016). Students across all health care disciplines have reported that being able to communicate effectively with their clients has been a source of motivation (Mahoney et al, 2016;Igde and Sahin, 2017;Haque et al, 2018) and reassurance (Sluka et al, 2014;Chan et al, 2017), leading to a more positive view of their competency as health care professionals (Yilmaz et al, 2016;Gibson, 2018;Lysak et al, 2018).…”