An integrated importance-performance analysis and modified analytic hierarchy process approach to sustainable city assessment

Abstract

Sustainable urban development has been a popular subject in urban studies and related disciplines. Owing to the challenges faced by cities worldwide to accommodate the growing urban populations, it is becoming ever more important for innovative research on sustainable urban development to be performed to help cities achieve sustainability. This study develops and tests an integrated approach to sustainable city assessment, which is a combination of importance-performance analysis (IPA) and modi ed analytic hierarchy process (AHP). Questionnaires designed following the IPA concept were distributed to residents of three cities. The importance scores from the collected data were factorized and the relative scores of the factors were then converted into pairwise comparisons using a formula developed in this study. The derived criteria weights were applied to the performance scores to evaluate the cities' relative overall sustainability performance. This approach replaces the AHP's 1-9 scale with the IPA's importance rating scale, which is a Likert scale, in the questionnaire. Based on the ndings, implications and future research suggestions were provided.

Integrating Importance-Satisfaction Model and Performance Evaluation Matrix to improve service quality

“…This model's analysis guides businesses to focus on the right direction for services to meet customer needs (C.-C. Yang, 2005), as illustrated in Figure 3. The analytical method known as the I-S Model has been widely used in service industry planning research to evaluate the relative worth and efficacy of various components (S-H. Chen, Chen, & Leung, 2023;Deng & Pierskalla, 2018;Lee & Xue, 2021). The I-S Model is described as follows (Xu, Li, Juan, Guo, & Lin, 2022):…”

Research Progress on Multi-attribute Decision Making Methods

“…Atanassov [3] introduced the non-membership degree into the traditional fuzzy set and proposed the concept of intuitive fuzzy set. Subsequently, triangular fuzzy numbers, trapezoidal fuzzy numbers, Pythagorean fuzzy numbers and other fuzzy information are gradually introduced into the MADM problem [4,7,20]. Since then, on the basis of language evaluation information, 2-Tuple Linguistic has gradually become the research object of scholars [5,6].…”

Assessment on sustainable development of three major urban agglomerations in China based on sustainability‐differentiation‐combined weighting method

“…For example, the variation coefficient method (Li & Li, 2017; Wang et al, 2019), the entropy method (Torkayesh et al, 2021; Zeng et al, 2020; Zheng et al, 2018), and the deviation maximization method (Yi et al, 2019) were used to highlight the differences among alternatives (assessment objects). The analytic hierarchy process method (Lee & Xue, 2021; Nejadriahi & Fasli, 2017) and the Delphi method (Meijering et al, 2018; Narimissa et al, 2020) were applied to express specific preference attitudes of decision‐makers. The Choquet integral method (Olawumi & Chan, 2020; Pinar, 2022), the analytic network process method (Bottero et al, 2011; Neumuller et al, 2015) and the others (Tremblay et al, 2020) were usually used to measure the interdependence relationship between indicators.…”