2020
DOI: 10.1108/jgoss-06-2019-0047
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An integrated framework for prioritizing the outsourcing performance outcomes

Abstract: Purpose Outsourcing is a crucial tool for an organization to focus on its core business operations. The purpose of this study is to find critical success factors (CSFs) of outsourcing and to prioritize the performance outcomes of outsourcing because of the adoption of its CSFs. Design/methodology/approach This research proposes the hybrid framework of fuzzy Delphi, fuzzy analytic hierarchy process (F-AHP) and fuzzy additive ratio assessment (F-ARAS) to fulfill the research objectives. Fuzzy Delphi is used to… Show more

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Cited by 18 publications
(23 citation statements)
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“…Similarly, Zavadskas et al 27 carried out a three‐round Delphi process for selecting facilities management strategy. Besides, considering that the classic Delphi technique has high operation cost, lower degree of convergence, and sometimes are risky to delete key ideas by mistake, some researchers 28–31 utilized fuzzy‐Delphi technique, in which the experts were required to assess the factors by triangular fuzzy numbers. The essential three steps of the fuzzy‐Delphi are shown as follows:① Experts evaluate the significance of the indicators by linguistic scale and then convert the linguistic information to triangular fuzzy numbers.② Defuzzify the fuzzy weights of the indicators by ωj=aj+bj+cj3,where ωj denotes the defuzzified weight for the jth indicator, aj, bj, and cj denote the elements in the corresponding triangular fuzzy set.③ Deriving the threshold q by averaging all the weights and selecting the indicators by the rules: if ωj<q, then we remove the jth indicator; if ωjq, then we remain the jth indicator. Software, Hardware, Environment, and Liveware (SHEL) model …”
Section: The Development Of the Aras Methods On Theorymentioning
confidence: 99%
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“…Similarly, Zavadskas et al 27 carried out a three‐round Delphi process for selecting facilities management strategy. Besides, considering that the classic Delphi technique has high operation cost, lower degree of convergence, and sometimes are risky to delete key ideas by mistake, some researchers 28–31 utilized fuzzy‐Delphi technique, in which the experts were required to assess the factors by triangular fuzzy numbers. The essential three steps of the fuzzy‐Delphi are shown as follows:① Experts evaluate the significance of the indicators by linguistic scale and then convert the linguistic information to triangular fuzzy numbers.② Defuzzify the fuzzy weights of the indicators by ωj=aj+bj+cj3,where ωj denotes the defuzzified weight for the jth indicator, aj, bj, and cj denote the elements in the corresponding triangular fuzzy set.③ Deriving the threshold q by averaging all the weights and selecting the indicators by the rules: if ωj<q, then we remove the jth indicator; if ωjq, then we remain the jth indicator. Software, Hardware, Environment, and Liveware (SHEL) model …”
Section: The Development Of the Aras Methods On Theorymentioning
confidence: 99%
“…Similarly, Zavadskas et al 27 carried out a three-round Delphi process for selecting facilities management strategy. Besides, considering that the classic Delphi technique has high operation cost, lower degree of convergence, and sometimes are risky to delete key ideas by mistake, some researchers [28][29][30][31] utilized fuzzy-Delphi technique, in which the experts were required to assess the factors by triangular fuzzy numbers. The essential three steps of the fuzzy-Delphi are shown as follows: ① Experts evaluate the significance of the indicators by linguistic scale and then convert the linguistic information to triangular fuzzy numbers.…”
Section: ) Delphi Techniquementioning
confidence: 99%
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