An Integrated Conceptual Model for m-Government Acceptance in Developing Countries: The Case Study of Jordan

Abstract

Mobile information and communication technology changed how people and businesses can benefit from government public services at any time and from anyplace. The success or failure of mobile government services is becoming more dependent on satisfying the needs and the expectations of both citizens and business organizations. This paper reviews and analyses some existing empirical studies that examine m-Government acceptance in some developing countries. Then, a new integrated conceptual model for examining some important key factors that may affect m-Government acceptance in Jordan from user perspective was proposed. An empirical test was conducted using a questionnaire to explore the effect of the following factors: Trust in mobile channel, trust in government, perceived usefulness, perceived ease of use, relative advantage, compatibility, complexity, service quality and user satisfaction on the behavioural intention to use m-Government applications. Finally, justification of the proposed integrated model and formulation of the associated hypotheses was conducted.

Mobilna Uprava – Prednosti, Izazovi I Trendovi

“…U kontekstu usvajanja kvalitet mrežnih usluga igra veliku ulogu. Neki od elemenata kvaliteta usluga su: dostupnost, ljubaznost, pristupačnost i uslužnost, pa autori Dr. Bassam A. Y. Alqaralleh i Dr. Ahmad H. Al-Omari u svom istraživanju zaključuju da će viši nivo kvaliteta usluga pozitivno uticati na zadovoljstvo građana [14].…”

Towards Identifying Factors Influencing Mobile Government Adoption: An Exploratory Literature Review

“…Developing new mobile services, that are not accepted by users, increases the dropout rate and the design and implementation effort may go to waste (Kaasinen, 2009). To avoid this, acceptance of new services and technologies should be a major concern of government institutions and mobile system developers worldwide and must be considered upfront (Alqaralleh et al, 2020).…”

“…A case study in Jordan, surveying 500 citizens using mobile government services, demonstrated the appropriateness of the basic elements of the technology acceptance model in the Jordanian mgovernment context. Higher levels of satisfaction lead to higher use and acceptance of enhanced mobile services (Alqaralleh et al, 2020). In order to harmonize the literature associated with the acceptance of new technologies, a unified model has been proposed, namely the Unified Theory of Acceptance and Use of Technology (UTAUT).…”

Education Between GovTech and Civic Tech

“…Moreover, it is critical that we leverage information and communications technology to its fullest to gain new knowledge and create new values by making connections between governments and citizens, thereby effectively and efficiently resolving issues in society and creating better lives for citizens. Governments worldwide are seeking new and advanced technologies to link governments to citizens and firms and to facilitate online information sharing [2].…”