“…But the Nigerian justice system, like the situation in many countries (Stuhmcke, 2002; Cranston, 1979; Liao, 2014), is expensive, congested and delays-prone (Frynas, 2001; Aguda, 1986). The system is therefore inappropriate for consumer dispute settlement that requires simple, accessible and speedy disposal (Ramsay, 2003; Usman et al , 2015; UN, 1985).…”