An innovation diffusion model of TQM implementation

Ahire, Sanjay L.; Ravichandran, T.

doi:10.1109/17.969423

Cited by 124 publications

(131 citation statements)

References 73 publications

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“…Quality training enhances employees' abilities to work efficiently and effectively further allowing them to recognize how to implement quality techniques and principles in quality management processes [2]. Cross-functional cooperation motivates employees to be involved in innovative design processes, developing teamwork and enhancing productivity essential to process design [41]. In addition long-term supply relationships are fundamental for obtaining high quality materials and leveraging unique knowledge and expertise to facilitate process innovation [42].…”

Section: Quality Management and Innovationmentioning

confidence: 99%

Quality management and innovation: new insights on a structural contingency framework

Schniederjans

2015

Int J Qual Innov

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With increasing market competition, organizations are striving for greater innovation in products and services. Quality management has the potential to invigorate an organization's product, process and administrative innovation when strategically aligned with internal contingencies. This paper seeks to address the relationship between social and technical quality management with innovation. Moreover, this paper empirically assesses contingency factors including organization size, task and managerial ethics which play roles in moderating the relationship between quality management and innovation. Based on an empirical study we find social quality management practices, not technical quality management practices, are positively associated with innovation. We also find a reciprocal positive relationship between social quality management and technical quality management. In addition our research reveals the positive relationship between quality management and innovation is moderated by the effects of organizational size, task and managerial ethics.

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Section: Quality Management and Innovationmentioning

confidence: 99%

Quality management and innovation: new insights on a structural contingency framework

Schniederjans

2015

Int J Qual Innov

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“…Reliability of our products/services is high [24,58,79]. We deliver our products/services on time to customers [31,[63][64][65]79].…”

Section: A21mentioning

confidence: 99%

“…Organizational top management (senior executives and supervisors) views improvement in quality as a way to increase profits [65,70]. Organizational top management has objectives for quality performance [37,58,70].…”

Section: A1 Total Quality Managementmentioning

confidence: 99%

“…Furthermore, the TQM index, which was developed by Sadikoglu and Zehir [3], was used as a composite variable of TQM practices. We adopted the items of the questionnaires of Ahire and Ravichandran [58] [65], Tari et al [42], and Zu et al [37] for both the TQM and performance measurements. The items of the questionnaires of Anderson et al [66], De Cerio [67], Flynn et al [68], Fuentes-Fuentes et al [69], Saraph et al [70], and Taveira et al [71] were adopted for the TQM items, and the items of the questionnaires of Benson et al [72], Kannan and Tan [50], and Terziovski et al [53] were used for the performance measurement items.…”

Section: Measurement Instrumentmentioning

confidence: 99%

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The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey

Sadikoğlu

Olcay

2014

Advances in Decision Sciences

207

216

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Previous studies reported mixed and ambiguous results of the relationship between TQM practices and performances. This study investigated impacts of TQM practices on various performance measures as well as the reasons and the barriers of the TQM practices of firms in Turkey. We used a cross-sectional survey methodology in this study, and the unit of the sample was at the plant level. The sample was selected from the member firms to Turkish Quality Association and the firms located in the Kocaeli-Gebze Organized Industrial Zone. We obtained 242 usable questionnaires, with a satisfactory response rate of 48.4 percent. We conducted exploratory factor analysis and multiple regression analysis. This study has shown that different TQM practices significantly affect different performance outcomes. Results revealed that primary obstacles that the firms in Turkey face were lack of employee involvement, awareness and commitment of the employees, inappropriate firm structure, and lack of the resources. It is recommended that firms should continue implement TQM with all variables to improve performance. Firms should improve employees' involvement/commitment/awareness to TQM, enhance firm structure, and provide resources to overcome the barriers that prevent effective implementation of TQM practices.

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“…Total Quality Management 165 measurement scales. To assess the reliability and construct (convergent and discriminant) validity we followed the procedure usually recommended in the literature (Fornell & Larcker, 1981;Ahire & Ravichandran, 2001). …”

Section: Labour Flexibilitymentioning

confidence: 99%

Does quality management drive labour flexibility?

Tena

Llusar

Roca‐Puig

et al. 2012

Total Quality Management & Business Excellence

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This study aims to shed light on the contribution of quality management (QM) to labour flexibility by analysing the influence that QM has on internal and external labour flexibility. The study presents pioneer research in the empirical analysis of how QM impacts on labour flexibility. The hypotheses put forward are tested in an empirical study carried out on a sample of Spanish service companies. Structural equation modelling was used to analyse the data. The results indicate that QM is shown to have a positive effect on internal flexibility, as it promotes training or job enrichment. However, QM fosters job security with a negative effect on external flexibility.

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An innovation diffusion model of TQM implementation

Cited by 124 publications

References 73 publications

Quality management and innovation: new insights on a structural contingency framework

Quality management and innovation: new insights on a structural contingency framework

The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey

Does quality management drive labour flexibility?

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