“…Numerous attempts have been made by researchers in both academia and industry to semi-automate/ automate the process of finding the right expert. These include: HelpNet (Maron, 1986), Expert/ Expert-locator (Streeter & Lochbaum, 1988) , ContactFinder (Krulwich and Burkey, 1996), Agent Amplified Communication (Kautz et al, 1996), Yenta (Foner, 1997), Phoaks (Terveen, 1997), Expertise Browser (Cohen et al, 1998), MEMOIR (Pikrakis et al, 1998), Expertise Recommender (McDonald andAckerman, 1998), MIT's Expert Finder (Mattox et al, 1999), InfoScout (Prasad and Nagendra, 1999), SAGE (Becerra-Fernandez, 1999) and the KCSR Expert Finder (Crowder, 2002) (Recommind, Inc. , 2011), and many others.…”