1997
DOI: 10.1080/10864415.1997.11518287
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An Exploratory Study of the Emerging Role of Electronic Intermediaries

Abstract: It is often argued that as electronic markets lower the cost of market transactions, traditional roles for intermediaries will be eliminated, leading to "disintermediation." We discuss the findings of an exploratory study of intermediaries in electronic markets, which suggest that markets do not necessarily become disintermediated as they become facilitated by information technology. We explore thirteen case studies of firms participating in electronic commerce and find evidence of certain new emerging roles f… Show more

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Cited by 483 publications
(278 citation statements)
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“…In order to manufacture the product, the buyer needs a specialized part (henceforth called the part). Manufacturing the part requires a commodity input 5 (henceforth called the commodity). The commodity is supplied by a set of m competing tier-2 suppliers.…”
Section: Modelmentioning
confidence: 99%
See 1 more Smart Citation
“…In order to manufacture the product, the buyer needs a specialized part (henceforth called the part). Manufacturing the part requires a commodity input 5 (henceforth called the commodity). The commodity is supplied by a set of m competing tier-2 suppliers.…”
Section: Modelmentioning
confidence: 99%
“…This suggests that intermediaries have innate strengths, such as providing aggregation (Bhargava and Choudhary, 2004), trust, lower operating costs, and matching services (Bailey and Bakos, 1997) that enable them to add value despite the presence of electronic markets and other IOS. We condense these innate advantages of intermediaries into the notion that they initially have lower search costs than the manufacturer.…”
Section: Introductionmentioning
confidence: 99%
“…In terms of value to market participants, e-marketplaces may offer a variety of services including matching buyers and sellers to identify and satisfy their needs (Ranganathan, 2003;Rao et al, 2007;Molla and Deng, 2009), aggregating information on goods and services, and providing assurance of trust and integrity for buyers and sellers (Bailey and Bakos, 1997;O'Reilly and Finnegan, 2009;Soh et al, 2006). Others include logistics and payment services (Singh et al, 2013).…”
Section: E-business Modellingmentioning
confidence: 99%
“…Hence, the seller should apply various functions and services in order to generate trust: for example, reputation mechanisms, matching services, personalization options, authentication features, quality assurance, payment processing, and secure communications (Bailey & Bakos, 1997;Bakos, 1998;Coles & Smart, 2011;Sarkar et al, 1998;Verhagen et al, 2005).…”
Section: Building Confidence (Trust)mentioning
confidence: 99%