An exploratory study of the selection of communication media: The relationship between flow and communication outcomes

Chen, Kuanchin; Yen, David C.; Hung, Shin‐Yuan; Huang, Albert

doi:10.1016/j.dss.2008.02.002

Cited by 35 publications

(21 citation statements)

References 38 publications

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“…Attention focus reflects users' immersion and concentration. Besides these three factors, extant research has also found other components of flow, such as curiosity, interest [24,25], time distortion [26], and challenge [27]. In this research, we measured flow with three items reflecting attention focus, perceived control and enjoyment, respectively.…”

Section: Flowmentioning

confidence: 98%

Examining mobile banking user adoption from the perspectives of trust and flow experience

2011

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Due to the high perceived risk and poor experience associated with using mobile banking, it is critical for service providers to build users' trust and improve their experience. Integrating both perspectives of trust and flow experience, this research examined the factors affecting mobile banking user adoption. The results indicate that structural assurance is the main factor affecting trust, whereas ubiquity and perceived ease of use are the main factors affecting flow experience. Trust has a significant effect on flow experience, and both factors determine usage intention, which in turn affects actual usage. Thus mobile service providers need to concern both trust and flow experience to facilitate user adoption and usage of mobile banking services.

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Section: Flowmentioning

confidence: 98%

Examining mobile banking user adoption from the perspectives of trust and flow experience

2011

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“…Second, this study is also one of the few to assess online communication outcomes (i.e., interemployee helping and knowledge sharing) based on flow theory by empirically testing a model through a survey of online knowledge workers (e.g., Chen et al 2008). Although many organizations unite their employees by encouraging them to share knowledge and help each other, little is known about whether the flow experience and its antecedents can truly contribute to knowledge sharing or interemployee helping in virtual work contexts, which have become popular in today's business organizations.…”

Section: Introductionmentioning

confidence: 99%

To Share or Not to Share: Assessing Knowledge Sharing, Interemployee Helping, and Their Antecedents Among Online Knowledge Workers

Lin

Joe

2011

J Bus Ethics

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Sharing and helping are important issues in ethical research. This study proposes a model based on flow theory by postulating key antecedents as the critical drivers of knowledge sharing and interemployee helping. Flow is the holistic sensation that employees feel when they act with total immersion and engagement, facilitating individuals' reciprocal activities such as knowledge sharing and interemployee helping. In the proposed model, knowledge sharing is influenced by flow experience directly and also indirectly via the mediation of interemployee helping. Accordingly, the flow experience is influenced simultaneously by four exogenous factors related to individuals' perception about their work: work skills, selffulfillment in challenges, perceived control, and vividness. This study contributes to the knowledge management literature by extending flow theory to the area of knowledge sharing and interemployee helping, by validating idiosyncratic antecedent drivers of the flow theory, and by performing a practical operationalization of the flow experience. This research also provides managerial implications for business leaders to boost their employees' ethical behavior in terms of sharing and helping.

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“…Flow is associated with positive affect, because a strong autotelic experience might reduce the role of external rewards till the point they are perceived as redundant (Csikszentmihalyi, 1997). Flow has been studied in various contexts of information technologies such as online shopping, computer games, online games, social networking sites, e-mail and instant messages (Chang and Zhu, 2012;Chen et al, 2008;Jennett et al, 2008;Hausman and Siekpe, 2009;Huang and Hsieh, 2011;Hoffman and Novak, 2009;Koufaris, 2002;Mauri et al, 2011;Novak et al, 2000;O'Cass and Carlson, 2010;Shang et al, 2005;Zaman et al, 2010;Zhou and Lu, 2011).…”

mentioning

confidence: 99%

The effects of hedonic/utilitarian expectations and social influence on continuance intention to play online games

Chang

Liu

Chen³

2014

Internet Research

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180

124

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Purpose -The focus in this study is a model that predicts continuance intention of online multiplayer games. In this integrated model, the social cognitive theory (SCT) lays out the foundation of two types of pre-use (pre-play) expectations, the flow theory captures the affective feeling with the game as a moderator for the effect from the two pre-use expectations, and subjective norm together with its associated antecedents cover a wide spectrum of social influences. Design/methodology/approach -A questionnaire was designed and pre-tested before distributing to target respondents. The reliability and validity of the instrument both met the commonly accepted guidelines. The integrated model was assessed first by examining its measurement model and then the structural model. Findings -The integration of cognitive, affective and social influence in this model explains a larger amount of variance compared to the competing models and existing studies. Originality/value -Unlike a popular trend that studies predictors of online games from either cognitive or affect angle, the work looks at both together to study how their joint effect is related to continuance intention. This marks an important improvement as cognitive expectations derived from SCT captures the pre-use experience that may be influenced or swayed by sources including those that are inflated or incorrect. By studying flow as a moderator in conjunction with other sources of influence, the authors are able to further the understanding of how the pre-use expectations may be shaped by one's own experience.

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An exploratory study of the selection of communication media: The relationship between flow and communication outcomes

Cited by 35 publications

References 38 publications

Examining mobile banking user adoption from the perspectives of trust and flow experience

Examining mobile banking user adoption from the perspectives of trust and flow experience

To Share or Not to Share: Assessing Knowledge Sharing, Interemployee Helping, and Their Antecedents Among Online Knowledge Workers

The effects of hedonic/utilitarian expectations and social influence on continuance intention to play online games

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