“…Presently, business context forces firms, particularly small-and medium-sized enterprises (SMEs), to be innovative, review their methods regularly, adjust their strategy to their changing environment (Ates et al, 2013) and keep a close eye on their performance (Raymond et al, 2009;Cocca and Alberti, 2010). However, research has shown that SMEs often find it difficult to implement a performance measurement and management systems (PMMSs) due to their inherent characteristics, such as their limited human and financial resources, the absence of formal organizational structures and strategies and the dominance of intuition in decision-making (Gleadle and Haslam, 2010;Hudson et al, 2001;King et al, 2010).…”