Abstract:Relationships between organization members’agreement on organizational goats and their attitudes and intentions regarding the organization were investigated in this study. A constituency approach was used to operationalize the organization into meaningful units as the basis for comparison between organizational members. Specifically, the congruence between hierarchical levels (supervisor‐subordinate) and within a level (member‐constituency) was examined. Both types of congruence were hypothesized to relate pos… Show more
“…Goal congruence, which exists when employees perceive that their work goals and values fit with the organization's goals and values, parallels the notion of person-organization fit (Vancouver and Schmitt 1991). If the service climate includes such congruence between employees and top management, the entire organization revolves around customer service, and employees should be aware of the importance of their role and act in the interest of the organization (Luria et al 2009).…”
Section: Control Systems Of Agency Problemsmentioning
Literature on empowerment as an internal marketing practice primarily documents positive effects on employees' job performance, though increasing evidence suggests conflicting viewpoints. This study adopts an agency theoretical perspective to propose a workload mechanism, according to which the delegation of power from supervisors (principals) to service employees (agents) (i.e., servicing empowerment) is costly to employees and increases their perceived workload, which hampers their performance to serve customers. Using a laboratory experiment and a survey, this research reveals that the perceived workload and extant motivational mechanisms have conflicting effects on employees' service performance. The
“…Goal congruence, which exists when employees perceive that their work goals and values fit with the organization's goals and values, parallels the notion of person-organization fit (Vancouver and Schmitt 1991). If the service climate includes such congruence between employees and top management, the entire organization revolves around customer service, and employees should be aware of the importance of their role and act in the interest of the organization (Luria et al 2009).…”
Section: Control Systems Of Agency Problemsmentioning
Literature on empowerment as an internal marketing practice primarily documents positive effects on employees' job performance, though increasing evidence suggests conflicting viewpoints. This study adopts an agency theoretical perspective to propose a workload mechanism, according to which the delegation of power from supervisors (principals) to service employees (agents) (i.e., servicing empowerment) is costly to employees and increases their perceived workload, which hampers their performance to serve customers. Using a laboratory experiment and a survey, this research reveals that the perceived workload and extant motivational mechanisms have conflicting effects on employees' service performance. The
“…While a goal specifies a concrete end state, which in turn is dependent on expectations, etc., and thus, is hindering for this kind of unlearning, we must have an intention to drop familiar and proven routines and practices, and to embrace states of disequilibrium in order to search for the best version of the self. An intention provides motivation to search and find something but it does not specify what this something is for this will be only known once the unlearning process has been finished and a new learning process initiated (Setiya 2015;Vancouver and Schmitt 1991). The intention, i.e.…”
Section: Unlearning Through the End: The Loss Of Goalmentioning
In response to criticism on the concept of 'unlearning', we suggested that unlearning on an individual level should be defined as the reduction of the influence of old knowledge on cognitive and/or behavioural processes. In this article, we apply a systems thinking perspective on this definition to explore how far this kind of unlearning can possibly go and what happens if this process is inward-directed, i.e. affects the cognitive and behavioural patterns that define who we are. We take a knowledge perspective on the concept of the self and suggest that unlearning could trigger a disequilibrium, which in turn, enables a deep learning process and guides us to what is referred to as ideal or best version of the self. This does not only have implications for the individual level but it can initiate fundamental change processes in organizations.
“…• Prososyal davranışa (O_Reilly ve Chatman, 1986;Posner, 1992), 143 İş,Güç Endüstri İlişkileri ve İnsan Kaynakları Dergisi / Is,Guc The Journal of Industrial Relations and Human Resources Ocak/January 2015, Cilt/Vol: 17, Sayı/Num: 1, Sayfa/Page: 141-160 ISSN: 2148-9874, DOI: 10.4026/1303-2860 • İş tatminine ve örgütsel bağlılığa (Boxx, vd., 1991;Bretz ve Judge, 1994;Chatman, 1991;O_Reilly vd., 1991;Posner vd., 1985;Tziner, 1987;Vancouver ve Schmitt, 1991;Muthusamy, 2009;Guan vd., 2011;Brown vd., 2005).…”
Section: B İ R E Y -ö R G ü T U Y U M U N U N İ ş D O Y U M U V E ö Runclassified
“…• İşten ayrılma eğilimine (Bretz ve Judge, 1994;Chatman, 1991;O_Reilly vd., 1991;Vancouver, ve Schmitt, 1991;Muthusamy, 2009;Wheeler vd., 2007),…”
Section: B İ R E Y -ö R G ü T U Y U M U N U N İ ş D O Y U M U V E ö Rmentioning
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