An Exploratory Comparative Analysis of Northern Plains Grain Shippers’ Perspective on Whether Operational Performance Translates into Service Quality in Freight Rail Transportation
Abstract:The aim of this study is to assess whether railroad operational performance indictors translate into service quality. We achieved this by using the nonparametric Mann-Whitney test to compare grain shippers’ perceptions of rail service with a pooled cross-section of survey data between 2008 and 2018 in North Dakota, U.S., involving six service dimensions: marketing and sales, timely delivery of equipment, car ordering alternatives/process, condition of equipment, availability of order information, and access to… Show more
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