“…Quality of care is a significant factor in the discussion on the impact of HIT, mainly because HIT has a capability to improve quality of patient care and also the outcomes [4,5,6]. In addition to the commonly used quality of care measures including "mortality" used in [1,3,4,5,13,14,18] and "readmission rates" used in [3,4,18], we consider a critical quality of care measure that has been largely ignored in existing research, patient satisfaction. According to the survey reported in [40], keeping up consistency in the service quality and improving patient satisfaction are real inspirations behind IT spending increases.…”