An exploration of Deaf telecommunication processes and associated social issues in South Africa

Abstract

<jats:p>This paper presents the results of an exploratory investigation into telecommunications practices and challenges among the Deaf in South Africa.&#x0D; &#x0D; Telecommunication products like cell phones, TTY’s, sMessage terminals, e-mail, fax messaging, instant messaging (IM) were&#x0D; some of the technologies investigated. The research shows that the Deaf considers IM as the most successful technology for both business and social communication. E-mail was rated most often used for business communication, where as e-mail and SMS were rated most used for social communication. The main drawbacks experienced by deaf users of telecommunications technologies related to connecting with and understanding of people.&#x0D; &#x0D; The research findings indicate that the Deaf would like to see heightened public awareness of deafness and its challenges in&#x0D; telecommunication.</jats:p>