Educators have been attempting for several years to improve student communication skills through the use of computer-assisted instruction (CAI). While numerous studies have attempted to measure the effects of using CAI, results have been inconsistent and inconclusive. Most studies reveal that both students and faculty possess a positive feeling toward CAI but that students do not experience significant improvement in writing as a result of using Writer's Workbench. This experimental study focused on student groups that used Writer's Workbench, considered the grandfather of all text analysis programs, and found that business students do not perceive a significant improvement in writing after using Writer's Workbench. Students who used Writer's Workbench did, however, perceive significant improvement in their oral communication skills. C tudents, faculty, and most importantly, employers have for years recognized the need for improved communication skills. This is reflected in a recent statement by a manager of a prominent international industrial firm: &dquo;Not surprisingly the number one and number two important skills in business, as I have related several times, are oral and written communications&dquo; (D. J. Morgan, personal communication, November 12, 1986). Studies also indicate that effective communication skills enhance one's success in business. For example, in a survey of 2,819 newly promoted executives, business communication was ranked as the most important course offered in business administration curricula (Hildebrandt, Bond, Miller, & Swinyard, 1982). Similarly, Bennett reported that over 98 percent of those surveyed use business letters and memos as primary communication; almost 90 percent of the respondents had training programs on communication available to them (Bennett et al., 1986).In recent years, educators have attempted to improve students' writing skills through the use of computer-assisted instruction (CAI). At first these programs focused upon practice and tutoring of spelling, grammar, and sentence structure. Later, interactive programs which guided students through the prewriting and writing process with assistance on the articulation and refinement of ideas were introduced. The current approach to CAI is the use of software programs that analyze and provide feedback on one's writing to enhance improvement through revision. The importance of CAI is portrayed by former Secretary of Education Terrel N. Bell in his statement, &dquo;Schools need [computer] programs that can at OAKLAND UNIV on