An Examination of the Influence of Diversity and Stakeholder Role on Corporate Social Orientation

Smith, Wanda J.; Wokutch, Richard E.; Harrington, K. Vernard; Dennis, Bryan

doi:10.1177/000765030104000303

Cited by 135 publications

(106 citation statements)

References 42 publications

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“…In contrast to the other two transaction focused dimensions, benevolence reflects perceptions of the marketer's willingness to engage in discretionary or philanthropic commitment to its customers. A similar dimensional distinction can be found in the corporate social responsibility literature (Carroll, 1979;Smith et al, 2001). According to this literature, stakeholders such as consumers, employees, board members value merchant characteristics (such as transaction abilities, legal integrity, and ethical orientation) significantly more than the merchant's discretionary or philanthropic responsibilities (Edmondson and Carroll, 1999;Ibrahim and Angelids, 1993).…”

Section: Trust and Trustworthinesssupporting

confidence: 60%

Trustworthiness in electronic commerce: the role of privacy, security, and site attributes

Bélanger¹,

Hiller²,

Smith³

2002

The Journal of Strategic Information Systems

862

484

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While the growth of business-to-consumer electronic commerce seems phenomenal in recent years, several studies suggest that a large number of individuals using the Internet have serious privacy concerns, and that winning public trust is the primary hurdle to continued growth in e-commerce. This research investigated the relative importance, when purchasing goods and services over the Web, of four common trust indices (i.e. (1) third party privacy seals, (2) privacy statements, (3) third party security seals, and (4) security features). The results indicate consumers valued security features significantly more than the three other trust indices. We also investigated the relationship between these trust indices and the consumer's perceptions of a marketer's trustworthiness. The findings indicate that consumers' ratings of trustworthiness of Web merchants did not parallel experts' evaluation of sites' use of the trust indices. This study also examined the extent to which consumers are willing to provide private information to electronic and land merchants. The results revealed that when making the decision to provide private information, consumers rely on their perceptions of trustworthiness irrespective of whether the merchant is electronic only or land and electronic. Finally, we investigated the relative importance of three types of Web attributes: security, privacy and pleasure features (convenience, ease of use, cosmetics). Privacy and security features were of lesser importance than pleasure features when considering consumers' intention to purchase. A discussion of the implications of these results and an agenda for future research are provided. q

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Section: Trust and Trustworthinesssupporting

confidence: 60%

Trustworthiness in electronic commerce: the role of privacy, security, and site attributes

Bélanger¹,

Hiller²,

Smith³

2002

The Journal of Strategic Information Systems

862

484

View full text Add to dashboard Cite

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“…Social identity theory also implies that persons are able to enhance their self-concept by recognizing that their own group is better than other groups [26]. When internal stakeholders such as organizational members evaluate the organization to which they belong, they have a tendency to place great importance on the social activities carried out by their organization [27].…”

Section: Hypothesis Developmentmentioning

confidence: 99%

Hidden Roles of CSR: Perceived Corporate Social Responsibility as a Preventive against Counterproductive Work Behaviors

et al. 2017

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Abstract:The purpose of this study is to identify how the degree to which employees perceive that their organization is socially responsible influences their counterproductive behaviors at work. We developed a research model capturing the relationships between perceived corporate social responsibility (CSR), affective organizational commitment (AOC), and organization-, colleague-, and customer-directed counterproductive work behaviors (CWBs). Drawing on social identity and social bonding theories, we hypothesized that employees' perceptions of CSR would enhance their levels of AOC and thereby hinder the three types of CWBs. Survey data from 252 frontline employees of six luxury hotels in South Korea were examined. We found that perceived CSR is indirectly and negatively related to the three types of CWBs through AOC. We discussed the theoretical contributions and practical implications of this study.

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“…Garriga and Melé (2004) have mapped the terrain of various CSR theories, sorting these into four categories: (1) instrumental 3 It should be noted that, while much of the literature review and policy discussion is from the buyer's perspective (i.e., government and public procurement as CSR drivers), this paper examines supplier CSR orientations in order to assess the buyer's influences on those orientations. 4 See, for example, Acar et al (2001), Aupperle et al (1985), Burton et al (2000), Edmondson and Carroll (1999), Ibrahim and Angelidis (1993, 1994, 1995, Ibrahim and Parsa (2005), Ibrahim et al (1997), Petrick et al (1994), Pinkston and Carroll (1994), Smith and Blackburn (1988), Smith et al (2001Smith et al ( , 2004. The instrument has been well tested for content validity and reliability; see Ibrahim et al (2008, p. 168) on the strength of this methodology.…”

Section: Literature Reviewmentioning

confidence: 99%

Corporate social responsibility and public procurement: How supplying government affects managerial orientations

Snider

Halpern

Rendon

et al. 2013

Journal of Purchasing and Supply Management

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An Examination of the Influence of Diversity and Stakeholder Role on Corporate Social Orientation

Cited by 135 publications

References 42 publications

Trustworthiness in electronic commerce: the role of privacy, security, and site attributes

Trustworthiness in electronic commerce: the role of privacy, security, and site attributes

Hidden Roles of CSR: Perceived Corporate Social Responsibility as a Preventive against Counterproductive Work Behaviors

Corporate social responsibility and public procurement: How supplying government affects managerial orientations

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