An examination of the effects of motivation on visitors' loyalty: case study of the Golestan Palace, Tehran

Shakoori, Ali; Hosseini, Mona

doi:10.1016/j.tmp.2019.100554

Cited by 18 publications

(17 citation statements)

References 74 publications

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“…Also, the specific expectations of travel motivations are important for evaluating the satisfaction of consumer experiences and subsequent effects. In this sense, satisfied tourists are more likely to revisit a destination, recommend it to others or make favorable comments (Shakoori and Hosseini, 2019). However, these causal relationships are not uniform after controlling for ecovisitors' sex, educational level and marital status (Adam et al , 2019).…”

Section: Introductionmentioning

confidence: 99%

Sociodemographic aspects and their relationship with motivations, satisfaction and loyalty in ecotourism: a study in Costa Rica

Carvache‐Franco

Víquez-Paniagua³

et al. 2021

JCHMSD

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PurposeThe objectives of this study were to (a) analyze the relationship between sociodemographic aspects and motivations in ecotourism and (b) identify the relationship between sociodemographic aspects and satisfaction and loyalty variables.Design/methodology/approachThe research was carried out in the Arenal National Park and the Caño Negro National Wildlife Refuge in Costa Rica, an ecologically important ecotourism destination. The sample consisted of 310 surveys obtained in situ. For data analysis, factor analysis and the multiple regression method were used.FindingsThe results show that younger tourists tend to be more motivated by self-development, whereas older tourists and lower-income tourists are more motivated toward strengthening interpersonal relationships with family and friends. In contrast, tourists with lower education levels are highly motivated by novelty, feel more satisfied with the visit and are more willing to recommend and say positive things about the destination. Besides, repeat visitors are most likely to return.Research limitations/implicationsThe present study was limited by the timing in which it was carried out. Among the future lines of research, studies that address the relationship between sociodemographic variables in the different ecotourism segments should be conducted.Practical implicationsRegarding the practical implications, this study helps companies related to tourism to pay attention to the sociodemographic characteristics of tourists to design activities and services according to their motivations, satisfaction and loyalty. For younger tourists who are motivated by self-development, activities and services related to learning about nature can be planned to encourage their personal growth, new abilities and individual skills. Regarding elderly and lower-income tourists, who are motivated to be with family and friends, recreational activities to improve family and friendship relationships can be promoted.Social implicationsThese findings will serve to plan attractions and services in protected areas, benefiting the destinations and the communities sustainably.Originality/valueOne of the contributions of this study is to find a negative relationship between the level of education and other variables such as satisfaction, intentions to recommend and intentions to say positive things about the destination. This research also identified a negative relationship between age and the self-development motivational dimension, a positive relationship between age and being with family and friends dimension, a negative relationship between income and being with family and friends dimension and a negative relationship between the number of visits and the novelty dimension.

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Section: Introductionmentioning

confidence: 99%

Sociodemographic aspects and their relationship with motivations, satisfaction and loyalty in ecotourism: a study in Costa Rica

Carvache‐Franco

Víquez-Paniagua³

et al. 2021

JCHMSD

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“…Kim & Lee, 2013; Soscia, 2007). Jin et al (2016) and Shakoori and Hosseini (2019) also found a significant relationship between positive emotion and behavioral intention. These findings suggest that appreciation is a significant predictor of behavioral intentions in the luxury restaurant market, and lead to the following hypotheses:…”

Section: Literature Review and Research Hypothesesmentioning

confidence: 81%

“…Previous studies have specified appreciation's impact on the intention to purchase, and discussed appreciation's role in the increased incidences of favorable reciprocal behavior in the upscale restaurant industry (S. Kim & Lee, 2013;Soscia, 2007). Jin et al (2016) and Shakoori and Hosseini (2019) also found a significant relationship between positive emotion and behavioral intention. These findings suggest that appreciation is a significant predictor of behavioral intentions in the luxury restaurant market, and lead to the following hypotheses: A number of studies reveal that cultural interest or familiarity affects various aspects of customer behavior (Pappas et al, 2014;Toyama & Yamada, 2012).…”

Section: Behavioral Intentionsmentioning

confidence: 99%

Appreciation to and Behavior Intention Regarding Upscale Ethnic Restaurants

Liu

Ting

Ringle

2021

Journal of Hospitality & Tourism Research

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Appreciation is an ingredient that is essential for enhancing customers’ postconsumption service evaluations; nevertheless, few studies have explored its role in the context of ethnic restaurants. This article aims to examine appreciation’s effects on customers’ behavioral intention by first considering the cultural effects. This study develops and empirically tests a research model based on 488 questionnaires collected at an upscale ethnic restaurant in Macau. The result shows that utilitarian value, hedonic value, and cultural motivation affect appreciation positively, which in turn affects behavioral intention positively. Utilitarian value and hedonic value also affect behavioral intention directly and positively. The mediation roles of diners’ utilitarian value, hedonic value, and appreciation are also discussed. This article contributes to hospitality management theory by providing an additional insight into appreciation and suggests that, in practice, using appreciation as a business strategy could change customers’ choice.

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“…Studies have been conducted on visitor perceptions mainly from heritage presentation and interpretation, marketing, and management. The research mainly focuses on the relationship between tourists' perceived value, quality of experience, satisfaction, and loyalty [88][89][90][91][92][93][94]. The perceived impact of tourism development by community residents is a key and necessary element of community engagement research [25,[95][96][97].…”

Section: ) Stakeholdersmentioning

confidence: 99%

Research progress and knowledge system of world heritage tourism: a bibliometric analysis

et al. 2022

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In the context of integrating culture and tourism, world heritage tourism research has become a focus in tourism research in recent years. There are increasing discussions in academic circles on the content and methods of this field. Clarifying the knowledge system of research is conducive to dialogue with international theoretical frontiers and integrating, analyzing, and predicting the progress and lineage from a more comprehensive perspective. Still, few studies on the knowledge system of world heritage tourism research have been conducted. To fill this gap, this study uses the SSCI and SCI sub-databases of Web of Science Core Collection as the data source with the help of CiteSpace and VOSviewer software to measure the knowledge system of world heritage tourism research. A bibliometric analysis of 567 publications between 1992 and 2020 was conducted to construct a framework of a knowledge system based on literature statistics and content analysis, revealing the geographic research regions, theories and methods, themes and contents, trend evolution, and future research inspiration. The results show that: (1) the number of publications tends to increase gradually, with the highest in 2019. The authors and research institutions are mainly concentrated in Europe, America, East Asia. China has the highest publications. More literature on cultural heritage as a geographical study area than natural heritage. (2) The research themes, objects, and methods of the sample literature have become more diversified with the advancement of the research stage. The literature on multi-stakeholder research is the largest, followed by tourism impacts and research on World Heritage Sites’ resource management techniques and methods. These studies provide a multifaceted interpretation of the sustainable development of World heritage tourism, mainly from the perspectives of both supply and demand. However, the theoretical system is still incomplete. (3) Future research should strengthen the theoretical system construction, research innovation, cooperation, and research exchange in world heritage tourism research. Pay more attention to the research on the pluralistic value system of world heritage. Focus on exploring research on world heritage tourism’s resilience and localization dilemmas under the impact of the New Crown epidemic. To reveal the synergistic mechanisms and paths of diversified livelihoods of World Heritage Sites’ residents in ecologically fragile and impoverished areas.

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An examination of the effects of motivation on visitors' loyalty: case study of the Golestan Palace, Tehran

Cited by 18 publications

References 74 publications

Sociodemographic aspects and their relationship with motivations, satisfaction and loyalty in ecotourism: a study in Costa Rica

Sociodemographic aspects and their relationship with motivations, satisfaction and loyalty in ecotourism: a study in Costa Rica

Appreciation to and Behavior Intention Regarding Upscale Ethnic Restaurants

Research progress and knowledge system of world heritage tourism: a bibliometric analysis

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