An Examination of Listening Concepts in the Healthcare Context: Differences Among Nurses, Physicians, and Administrators

Davis, Janis; Thompson, Catherine; Foley, Amy A.; Bond, Christopher D.; DeWitt, Jean

doi:10.1080/10904010802181524

Cited by 13 publications

(12 citation statements)

References 19 publications

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“…Another study looks at how physicians, nurses and hospital administrators internalize four conceptualizations of listening constructs (i) listening as organizing information; (ii) listening for relationship building; (iii) critical listening, and (iv) listening for learning and integrating information. The results of the study suggest, physicians, nurses and hospital administrators scored differently on constructs (i), (ii) and (iv); but not on (iii) critical listening that they believe is correlated to actions such as arguing, inquiring, testing, conceding, being critical, answering, and obeying (5)(6). The lack of significance for all the three providers with regards to the construct of critical listening is indicative of "a hierarchical and paternalistic relationship between the physician and patient" promoted by the role providers play in a healthcare setting that prefers the avoidance of critical dialogue between healthcare providers and patients (5)(6)(7)(8).…”

Section: Introductionmentioning

confidence: 78%

“…Healthcare providers with deficient or defective active listening skills can result in them obtaining an incomplete medical history, misdiagnosing a patient, or creating a loss of trust between the patient and provider. (5). A perceived lack of good listening skills and empathy can also make patients feel their physicians are falling short during many interactions (9).…”

Section: Introductionmentioning

confidence: 99%

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Improving Critical Listening skills in EMT Students

Armstrong

Ferrari-Bridgers

2020

Irish J Para

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Introduction: Although the importance of EMT students utilizing critical listening skills is apparent, there is little research focused on EMT students or EMTs and critical listening. Ensuring EMT students develop critical listening skills can be an asset that reaches beyond the goal of improving their education. It also has the potential to improve the quality of care they go on to deliver. EMTs may have the only verbal contact with the patient while they are still conscious, or with bystanders that witnessed the incident, or family members/health aides that can give vitally important information on the patient’s condition. If an EMT is not adept at critical listening, vital information may be lost, and the repercussions can be serious. This project was designed to determine whether EMT student critical listening ability and class performance would improve from engaging in critical listening exercises.Methods: Critical listening exercises were emphasized during an EMT course by assessing student knowledge of the Patient Assessment module through two listening exercises modelled after the Ferrari, Lynch, and Vogel Listening Test that measures for critical listening skills. The Patient Assessment module was assessed twice within four weeks in a test-retest design.Results: The data analysis of a total of n = 51 students’ performance in the pre and post-assessments yielded positive results and showed students significantly improved their listening ability within the four-week period. An overall score increase of 34.50 % was found between the pre and the post assessment results. Moreover, the data analysis showed that as the result of the listening exercises, students scored significantly higher in the section of the certifying exam that included critical listening exercises than in all other sections.Conclusion: The results suggest performing critical listening exercises and assessments can help EMT students properly develop critical listening skills and improve performance.

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Section: Introductionmentioning

confidence: 78%

Section: Introductionmentioning

confidence: 99%

Improving Critical Listening skills in EMT Students

Armstrong

Ferrari-Bridgers

2020

Irish J Para

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“…2 Active listening shows respect 3 and has the benefits of improving a patient's emotional and functional status, increasing adherence to interventions prescribed by the healthcare team, and improving quality of life. 4 In many patients' minds, listening is linked to caring, 5 an attribute synonymous with nursing itself, and one that is codified by our profession. 6 In addition, beyond our professional obligation to maintain a therapeutic patient-nurse relationship and preserve patient autonomy and dignity, we have "ethical obligations as humans… to listen effectively."…”

Section: Nurse Listening As Perceived By Patientsmentioning

confidence: 99%

“…Indeed, in healthcare research, listening had not been studied; instead, the focus has been on patient feelings in relation to the perception of listening. 4…”

Section: Literature Reviewmentioning

confidence: 99%

“…Good listening is fundamental to nursing practice; it is a critical professional skill essential for a good patient experience 1 and improved patient outcomes 2 . Active listening shows respect 3 and has the benefits of improving a patient's emotional and functional status, increasing adherence to interventions prescribed by the healthcare team, and improving quality of life 4 . In many patients' minds, listening is linked to caring, 5 an attribute synonymous with nursing itself, and one that is codified by our profession 6 .…”

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confidence: 99%

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Nurse Listening as Perceived by Patients

Loos

2021

JONA: The Journal of Nursing Administration

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OBJECTIVE The purpose of this qualitative research study was to ascertain which nurse behaviors a subsection of adults 50 years and older who had had a recent inpatient admission believed conveyed nurse listening. BACKGROUND Listening by nurses has been identified as one of the factors with the greatest impact on patients' overall rating of their hospital experience. The behaviors of nurses that lead to patients' perceptions that listening has occurred have been unexamined, thus hampering attempts at improvement. METHODS Because of lack of literature support, a qualitative study using interpretative phenomenological analysis was undertaken to elicit a rich description of patients' lived experiences related to nurse listening behaviors. RESULTS Study participants provided specific behaviors, both verbal and nonverbal, which led them to believe the nurse was either listening or not. These perceptions affected their sense of safety and ability to trust. CONCLUSIONS Embracing these described behaviors could significantly impact patients' safety and recovery.

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