An Evolving Experience: An Investigation of the Impact of Sporting Event Factors on Spectator Satisfaction

Slavich, Mark; Dwyer, Brendan; Rufer, Lisa

doi:10.1080/24704067.2017.1411162

Cited by 6 publications

(3 citation statements)

References 44 publications

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“…These characteristics, as well as the fact that most of the respondents were highly educated, are quite common in such sport-related research contexts (e.g. Duglio & Beltramo, 2017;Getz & McConnell, 2014;Slavich, Dwyer, & Rufer, 2018). It must also be noted that although Iran had in place a long-standing ban on the presence of women at the Iranian stadiums (which was lifted in 2019), many competitions are still held separately for women and men.…”

Section: Resultsmentioning

confidence: 99%

Getting back to the event: COVID-19, attendance and perceived importance of protective measures

Perić
¹
,

Wise
²
,

Heydari
³

et al. 2021

Kinesiology (Zagreb, Online)

15
0
11
0

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Current COVID-19 realities impose additional challenges to sporting event organisers who now have to consider and include new protective measures for the safety and security of both active and passive participants. This study focuses on event consumers and issues related to their intention to attend future sporting events and their perception of how important they find some of the safety-related protective measures when attending sporting events following the COVID-19 crisis. Based on the empirical study of residents from one Middle East and two European countries, the results suggest that, once all restrictions on movement and sporting event attendance is allowed to resume, most of the respondents will attend events in their home country within few weeks. In addition, the respondents from a country that experienced more severe consequences of the pandemic perceive all protective measures as more important than respondents from countries that were less affected.

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Section: Resultsmentioning
confidence: 99%

Getting back to the event: COVID-19, attendance and perceived importance of protective measures
Perić
¹
,
Wise
²
,
Heydari
³

et al. 2021
Kinesiology (Zagreb, Online)
15
0
11
0
View full text Add to dashboard Cite

show abstract

“…More recently, existing modern multipurpose arenas are renovating their scoreboards to enhance in-venue presentation via several thousand square foot scoreboards. The incorporation of technologies, such as televisions and scoreboards, into the facility enhances the spectator experience and promotes repatronage by creating an environment that stimulates fans' senses (Slavich et al , 2018). The purpose of the large high-definition scoreboard serves to provide live spectators the opportunity to enjoy the home television experience at the arena while also prompting fan engagement (e.g.…”

Section: Resultsmentioning
confidence: 99%

Modernization and multipurpose arenas: providing context for tomorrow
Downs
¹
,
Seifried
²

2021
SBM
5
0
6
0
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PurposeThe purpose of this paper is to identify the historical factors that influenced the design and construction of modern National Hockey League and National Basketball Association arenas between 1990 and 2018. Additionally, this paper seeks to index the characteristics of those modern arenas while forwarding reasonable, informed propositions for future multipurpose arena design.Design/methodology/approachThe historical methodology was applied to the design and construction of modern multipurpose arenas between 1990 and 2018. Modernization theory was utilized as an organizing construct to understand the intentional managerial actions to capitalize on consumer expectations by responding to economic and technological changes.FindingsSport managers responded to decreased median family incomes during the period of the study by building arenas with increasingly commodified spaces and amenities targeting wealthy and corporate customers. New technologies were adopted within facilities to meet the needs and expectations of in-venue and remote consumers.Practical implicationsIn addition to demonstrating the practical utility of modernization theory and applied history for sport management scholars and practitioners, particularly in the Western context, the present study provides a series of propositions for future sport managers to consider to maintain or establish institutional advantage in the arena marketplace.Originality/valueThe paper contributes to the sport management literature by demonstrating the utility of modernization theory and applied history for sport management. In examining the design history of modern multipurpose arenas, the paper identifies the characteristics of modern multipurpose arenas while demonstrating the importance of understanding context and intentionality in managerial decision making.

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“…In the sport industry, having satisfied consumers is an important goal to organizations, due to its benefits (Slavich, Dwyer & Rufer, 2017). For Oliver (2015, p. 8) "satisfaction is the consumer's fulfillment response.…”

Section: Introductionmentioning
confidence: 99%

O impacto do valor da marca na satisfação dos torcedores de futebol no Brasil
Miranda,
Barros Filho,
Gonçalves Silva
et al. 2024
Retos
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Embora a literatura aponte a influência do valor da marca na satisfação dos torcedores de futebol, a análise de novas realidades pode auxiliar na tomada de decisão como um todo. O objetivo foi analisar o impacto do valor da marca na satisfação dos torcedores de futebol no Brasil. O estudo foi realizado em duas fases. A primeira consistiu na adaptação e pré-teste do instrumento. A segunda consistiu no modelo de mensuração e análise do modelo estrutural, com base na coleta de dados online de 217 torcedores. Os dados foram analisados por Modelos de Equações Estruturais no Amos 26.0. Os resultados indicaram que a internalização, o sucesso da equipe e do treinador impactaram positivamente na satisfação, além de apontarem a necessidade das equipes administrarem bem a contratação de treinadores e jogadores. As ações de marketing devem destacar os valores da equipe. Palavras-chave: marketing, comportamento do consumidor, organização e administração.

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An Evolving Experience: An Investigation of the Impact of Sporting Event Factors on Spectator Satisfaction

Cited by 6 publications

References 44 publications

Getting back to the event: COVID-19, attendance and perceived importance of protective measures

Getting back to the event: COVID-19, attendance and perceived importance of protective measures

Modernization and multipurpose arenas: providing context for tomorrow

O impacto do valor da marca na satisfação dos torcedores de futebol no Brasil

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