An evaluative framework for analysing e-government convergence capability in developing countries

Banerjee, Probir; Chau, Patrick Y.K.

doi:10.1504/eg.2004.004135

Cited by 104 publications

(67 citation statements)

References 13 publications

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“…Designing methodologies and measuring e-readiness has been a key activity (e.g. Bui et al, 2003;Banerjee & Chau, 2004;EIU, 2005;Kovacic, 2005;World Bank, 2005;Rahman, 2007;UNPAN, 2008). Both macro and micro measures have been considered but key elements include infrastructure, telecommunications, Internet connections and human skills.…”

Section: Developing Countriesmentioning

confidence: 99%

Priorities, policies and practice of e-government in a developing country context: ICT infrastructure and diffusion in Jamaica

Brown

Thompson

2011

European Journal of Information Systems

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This paper presents the findings of recent research into e-government policies and initiatives undertaken by the Government of Jamaica within the context of selective intervention facilitated through financial and technical assistance. In the specific context of a developing economy it highlights the use of infrastructure building and government intervention to aid diffusion of information and communication technology (ICT) and draws attention to the differences between developed and developing countries in their approach to e-government. A case of the Jamaica Customs Department is provided to exemplify the implementation of e-government in practice. Using institutional factor analysis for IT innovation the interaction of policy and practice is analysed. Four significant themes are identified that characterise the context for e-government policy, together with the associated institutional factors. The relative importance of these factors is demonstrated with Innovation Directive, Standards and Subsidy shown to be prime. These findings contribute to both institutional factor analysis for IT innovation and to ICT adoption theory, and together signal the importance of the inclusion of policy-based intervention in a future research agenda for e-government in a developing country context.

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Section: Developing Countriesmentioning

confidence: 99%

Priorities, policies and practice of e-government in a developing country context: ICT infrastructure and diffusion in Jamaica

Brown

Thompson

2011

European Journal of Information Systems

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“…While ICT has continued to have a direct influence in the area of decision support for public administration (Bhatnagar, 2000), with the introduction of e-government ICT is often seen as a benchmark for achieving efficiency and effectiveness in the public sector (Siau and Yuan, 2005;Fang, 2002). Within developing countries in particular, e-government has the potential to build stronger institutional capacity, offer a better service to citizens and businesses and decrease corruption by increasing transparency (Banerjee and Chau, 2004). …”

Section: Introductionmentioning

confidence: 99%

“…A common argument that surfaces from this discussion is that e-government can potentially avail opportunities to developing countries (Ndou, 2004;Karunananda and Weerakkody, 2006) by providing basic information through websites to a level of enabling web-based interaction and even permitting citizens and businesses to participate in formulation of government policies, and regulations using the internet (Banerjee and Chau, 2004;Layne and Lee, 2001). However, considering that Zambia is a poor country with limited financial resources, undertaking transformational projects like e-government would then require a strategic approach so that the investments in e-government projects are not under utilised but rather fully exploited to assist government in presenting these opportunities.…”

Section: Introductionmentioning

confidence: 99%

E-government implementation in Zambia: contributing factors

Weerakkody

Dwivedi

Brooks

et al. 2007

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Most developing countries in Africa are at the emerging stage of e-government development and lag far behind developed nations despite having had national e-government strategies in place for a considerable period of time. This research argues that although Zambia has recognised the importance of e-government through their national ICT policy as a means to increase opportunities for wealth and create active participation in poverty reduction, the benefits of e-government are yet to be realised. The research explores the reality of egovernment implementation in Zambia from the government's perspective by identifying the challenges of e-government using survey research that combines both qualitative and quantitative data. The authors found that whilst challenges such as environmental issues, leadership, change management, human capital, funding and infrastructure are critical to the successful implementation of e-government in Zambia, there is little evidence to suggest that effort is being applied to counteract these challenges. The lack of context specific egovernment programs since the approval of the national ICT policy in 2005 and the absence of marketing to promote e-government amongst policy-makers and government workers have rendered minimal awareness on the importance and value of e-government to Zambia.

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“…There is no doubt that e-government offers better services to citizens and businesses and also can enhance government's reputation by decreasing corruption and increasing transparency (Whitson & Davis, 2001, Zhang & Hsieh, 2010, Homburg, 2008, Banerjee & Chau, 2004. There are numerous challenges and issues that need to be faced by government and e-government implementers in which will determine the success or failure of egovernment initiatives.…”

mentioning

confidence: 99%

“…Factors including technical infrastructure, financial, vision and strategy, security and privacy, good coordination, leadership, skills and change management, are amongst common factors for developing countries (Dada, 2006, Chen et al, 2006, Pudjianto & Hangjung, 2009, Gichoya, 2005, Abdallah & Fan, 2012. In addition, legal issue, human resources, lack of political will and social factor also associated with the development of e-government (Almarabeh & AbuAli, 2010, Wang & Hou, 2010, Gilbert et al, 2004, Basu, 2004, Ndou, 2004, Ebrahim & Irani, 2005, Pudjianto & Hangjung, 2009, Banerjee & Chau, 2004, Gichoya, 2005, Jorgensen & Cable, 2002, Moulder, 2001, Abdelsalam et al, 2012, Abdelsalam et al, 2010. Furthermore, research by Chen and his colleagues (2006) has identified many issues and challenges facing e-government implementation in developed and developing countries.…”

mentioning

confidence: 99%

e‐Government Implementation Challenges in Malaysia and South Korea: A Comparative Study

Ramli

2017

E J Info Sys Dev Countries

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It is undeniable that the introduction of e-government has had a significant impact on developing countries, like Malaysia. This paper seeks to explore empirically the implementation of Malaysian e-government since the initiation of the policy in 1996. Therefore, identifying the characteristic challenges that the Malaysian government faces, which impede the progress of e-government is the overarching concern of this study. To gain experience from a developed country, South Korea will be a benchmark for this study. By using the Design-Reality Gap model introduced by Heeks, this study will be conducted to identify and compare issues pertaining to implementation of e-government in Malaysia, a developing country and South Korea, a developed country. The findings revealed six key factors that are vital in e-government implementation. At the end of this study, these factors will be encapsulated in a conceptual model for e-government implementation model.

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An evaluative framework for analysing e-government convergence capability in developing countries

Cited by 104 publications

References 13 publications

Priorities, policies and practice of e-government in a developing country context: ICT infrastructure and diffusion in Jamaica

Priorities, policies and practice of e-government in a developing country context: ICT infrastructure and diffusion in Jamaica

E-government implementation in Zambia: contributing factors

e‐Government Implementation Challenges in Malaysia and South Korea: A Comparative Study

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