An Evaluation of the Impact of Change Management on Employee Performance in the Nigerian Electricity Regulatory Commission

Abstract

This research is aimed at evaluating the extent to which change management impacts on employee's performance in the Nigerian Electricity Regulatory Commission Sector. The study adopted research design based on data collected through questionnaire survey distributed to staff of the Commission. Questionnaires were distributed electronically to 80 employees and 60 completed questionnaires were returned at a response rate of 75%. Non-probability sampling techniques were used. Using descriptive and inferential statistics methods, this study found that a positive relationship existed between various changes in the Commission, the attitude of employees to work and their general performance. To the best knowledge of the researcher, few empirical studies have been conducted to determine how change management has impacted on employee performance in the Nigerian public sector; specifically, in the Nigerian Electricity Regulatory Commission. This study aims to fill that gap.

Change Management Indicators and Their Applications in Strengthening the Process and Learning Organization Levels

“…A study in Kuwait showed that there is an impact of change management in its combined dimensions (technological change, cultural change, structural change, and human change) on the employees' performance in educational institutions [40]. This idea also similar with a study in Nigeria that shows that technological change gives a significant impact on employee performance [45]. The practical approach of a change management process for organizations is useful to strengthen the organization to holistically fit in technological change such as artificial intelligence in current frameworks [46].…”