An Evaluation of the Effects of Quality Improvement Activities on Business Performance

Mann, Robin; Kehoe, Dennis

doi:10.1108/02656719410057935

Cited by 138 publications

(108 citation statements)

References 1 publication

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“…Most of the previous studies report that overall TQM practices have positively been related to productivity and manufacturing performance [4,5], quality performance [6][7][8][9], employee satisfaction/performance [3,7], innovation performance [3,9,10], customer satisfaction/results [5,7,11,12], competitive advantage [13,14], market share [15], financial performance [7,13,[16][17][18], and aggregate firm performance [1,3,11,14,[19][20][21][22][23]. However, some authors have found negative or insignificant results [15,24,25].…”

Section: Overall Tqm Practicesmentioning

confidence: 99%

The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey

Sadikoğlu

Olcay

2014

Advances in Decision Sciences

207

216

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Previous studies reported mixed and ambiguous results of the relationship between TQM practices and performances. This study investigated impacts of TQM practices on various performance measures as well as the reasons and the barriers of the TQM practices of firms in Turkey. We used a cross-sectional survey methodology in this study, and the unit of the sample was at the plant level. The sample was selected from the member firms to Turkish Quality Association and the firms located in the Kocaeli-Gebze Organized Industrial Zone. We obtained 242 usable questionnaires, with a satisfactory response rate of 48.4 percent. We conducted exploratory factor analysis and multiple regression analysis. This study has shown that different TQM practices significantly affect different performance outcomes. Results revealed that primary obstacles that the firms in Turkey face were lack of employee involvement, awareness and commitment of the employees, inappropriate firm structure, and lack of the resources. It is recommended that firms should continue implement TQM with all variables to improve performance. Firms should improve employees' involvement/commitment/awareness to TQM, enhance firm structure, and provide resources to overcome the barriers that prevent effective implementation of TQM practices.

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Section: Overall Tqm Practicesmentioning

confidence: 99%

The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey

Sadikoğlu

Olcay

2014

Advances in Decision Sciences

207

216

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“…This employee involvement tends to increase their quality perspectives (Juran and Gryna 1993). If an organization wants to flourish itself and equip with TQM then it has to work on employee education and training (Mann et al 1993). The above discussion puts more emphasis on Leadership as compared to vision and plan statement, employee participation and education and training.…”

Section: Introductionmentioning

confidence: 99%

Important TQM Implementation Contributors in Pakistani Petrochemical Sector

Latif

Fiaz

Shoaib

2014

Pak.j.stat.oper.res.

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This study discusses quality practices in Pakistani Petrochemical sector to understand TQM practices and their implementation in Pakistan. It helps to understand the role of leadership, vision & plan statement, employee participation and education & training as important constructs of TQM. It shows how these constructs help to speed up the TQM implementation in petrochemical sector like other constructs of TQM and finally company moves towards quality approach. The responses of executives, managerial staff and workers were received using questionnaire and online surveys which are sent through Google Drive. Data of 106 respondents was taken in this study and analyzed by SPSS18. Study shows that Total Quality Management culture is less understood by employees, thus less adopted and implemented in Pakistan. Petrochemical companies fail to adopt the TQM philosophy and processes, hence reducing productivity and profits. This research paper is very helpful for executives for TQM implementation in petrochemical sector.

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“…Sidin and Wafa (2014) who researched on Malaysian manufacturing industries including rubber also confirmed the positive relationship between QM and organisational performance. Further, most of the previous studies report that QM practices have positively been related to OP with respect to different manufacturing organisations (Chenhall, 1997;Mann & Kehoe, 1994). Moreover, as explained by the Resource Based View of the firm (Escrig-Tena, 2003) unique resources and competencies can be generated by implementing quality management practices.…”

Section: Operational Performancementioning

confidence: 99%

Quality Management and Supply Chain Management Practices towards Operational Performance: A Study of the Rubber Manufacturing Industry of Sri Lanka

et al. 2017

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Rubber industry, one of the growing industries in the world creates a vacuum to exploit foreign markets especially for countries like Sri Lanka. However, lack of strategic relationships and low quality products with higher cost keep Sri Lanka's rubber industry performance away from the global market. Since supply chain management (SCM) is implicated in the issue of external relationships and quality management (QM) is implicated in low product quality, the key aim of this study was to test the relationships between SCM, QM and organisational performance, in the context of the rubber industry in Sri Lanka. In particular, it empirically tested the mediating role played by SCM in the relationship between QM and operational performance (OP) of rubber manufacturing organisations though this relationship has already been established in theoretical literature. Data was gathered through a questionnaire from managers of 44 firms in the rubber products manufacturing sector in Sri Lanka. Data was analysed with the descriptive and inferential statistical analyses. The results indicated that QM practices and SCM practices improve OP while SCM practices are partially mediating the effect of QM practices on OP. The results of this study help the rubber products manufacturing 1Corresponding Author: dinsehs@uom.lk

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An Evaluation of the Effects of Quality Improvement Activities on Business Performance

Cited by 138 publications

References 1 publication

The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey

The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey

Important TQM Implementation Contributors in Pakistani Petrochemical Sector

Quality Management and Supply Chain Management Practices towards Operational Performance: A Study of the Rubber Manufacturing Industry of Sri Lanka

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