An Empirical Survey on Factors Affecting Citizens’ Trust in Public Institutions in the Eastern Province of Sri Lanka

Rameez, A.; Fowsar, Mohamed Anifa Mohamed

doi:10.5539/jpl.v11n2p88

Cited by 2 publications

(1 citation statement)

References 4 publications

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“…These two agencies were both found to be under resourced for long-term operations, stretching their human resources, resulting in ineffective and often conflicting messages to the public. Messaging conflicts affect trust in government at a time when a cooperative and compliant public is required (Jesuit, 2014;Katherine & Conal, 2013;Rameez & Fowsar, 2018). This is not a binary choice between emergency management and public health, but a more nuanced congruence of responsibilities related to managing a pandemic or any other long-term event in which the MOHLTC takes the lead.…”

Section: Public Health Vs Emergency Managementmentioning

confidence: 99%

An Examination of Social Capital and Communications in Municipal Emergency Management

Donaldson¹

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Despite decades of preparedness messaging from all levels of government, Canadians remain unprepared for emergencies and disasters. This multi-site case study examines the relationship between municipal emergency managers and community groups across Ontario to understand the role of social capital in the delivery and acceptance of emergency preparedness communications. From chambers of commerce to charities and non-profits, the cross-community group relationships examined here are strong; there are committed departments dedicated to emergency management within municipal governments, and community groups are ready and willing partners in the emergency management field.Communities are geographically, spatially and temporally bounded, supported by an array of trusted relationships, between members, groups, associations and extra-local connections. Accessing these pathways for building trust and communicating emergency preparedness information represents a significant opportunity for resource constrained municipal emergency managers.Emergency managers from upper, lower and single tier municipalities in Ontario were interviewed, along with several community groups providing services within the same municipalities. Research participants talked at length about their roles, strengths, and the knowledge they have of each other and other partners. In addition, these interviews explored the extent of any existing relationships, emergency preparedness involvement and how they see a future involvement in emergency management at the municipal level.The SARS-COVID-2 pandemic complicated these relationships, but also provided a unique opportunity to engage and navigate the largest society-level disruption in a century. Conflicting communications, regulations and frameworks created barriers to collaboration between municipal emergency managers and community groups. With nominal preparedness communications prior to the pandemic, the public health messages all but replaced any effort on preparedness messaging.Three themes emerge from this study: 1/ community groups can and are willing to act as trusted source pathways for municipal emergency preparedness communication; 2/ the pandemic demonstrated an opportunity to grow cooperation and collaboration between municipalities and community groups; 3/ that municipal governance in the pandemic was confused and uncoordinated leading to a crisis in public confidence.A more connected community, where a positive and inclusive relationship exists between municipal governments and the citizens they serve, creates an environment where important preparedness information is passed across this trusted relationship, potentially resulting in the increased adoption of emergency preparedness behavior.iii AcknowledgementsTo my best friend, my high school sweetheart, my soulmate and partner in crime, you are my motivation to be a better man, warrior, husband, father and I love you for it.To my sons, may this serve as proof that education is a lifelong journey, we never cease becoming better people, serv...

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Section: Public Health Vs Emergency Managementmentioning

confidence: 99%

An Examination of Social Capital and Communications in Municipal Emergency Management

Donaldson¹

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Study on Learning of Communication Channels at the Grassroots Level With Reference to Social Issues

Verma¹,

Sharma

2023

Handbook of Research on Learning in Language Classrooms Through ICT-Based Digital Technology

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Communication helps an individual to survive, grow, progress, and develop within a structure. Communication also creates a common pool of ideas and beliefs through a systematic process. When it comes to rural areas, the role of communication and communicators becomes more important because of the educational background of people. The Indian rural population faces a lot of social issues like girl's education, dowery, domestic violence, etc. The government always initiates number of programs in rural areas to make people aware regarding the social issues. Also, the change agents like educators and NGO workers work along with the government agencies, but most of the time, the campaign fails to impress the people at grassroot level. The communication at grass root level allows rural people to be at the centre of any initiatives. There are so many formal channels of communication in rural areas and there are some informal channels of communication at grass root level which helps people to understand information as they are.

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An Empirical Survey on Factors Affecting Citizens’ Trust in Public Institutions in the Eastern Province of Sri Lanka

Cited by 2 publications

References 4 publications

An Examination of Social Capital and Communications in Municipal Emergency Management

An Examination of Social Capital and Communications in Municipal Emergency Management

Study on Learning of Communication Channels at the Grassroots Level With Reference to Social Issues

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